Senior Technician - HVAC

Field Service Manager

Location: Southeast, FL (serving tri-county area)

About Us Air Force HVAC has been a trusted name in South Florida for over 5 years, delivering reliable residential HVAC service, installation, and maintenance across Broward, Miami-Dade, and Palm Beach counties. Our slogan, "Your Home, Our Mission," guides everything we do. We are on track to grow 8x year-over-year at the top line as we expand our technician team, client base, and service offerings. To achieve this ambitious growth, we are seeking a hands-on Field Service Manager to help us scale with excellence, develop leaders, and ensure operational discipline.

The Senior HVAC Technician is a top-tier, hands-on technical role responsible for performing complex installations, diagnostics, and repairs across residential and light commercial systems including VRF, VAV, and commercial rooftop/split units. Beyond the technical work, this person leads by example in the field: mentoring junior and mid-level technicians, modeling strong sales conversations with customers, and reinforcing the standards the company runs on. This is not a desk job. The Senior Technician spends the vast majority of their time on tools, in trucks, and on job sites setting the pace for the rest of the field team through the quality of their own work and the way they carry themselves with customers. Speed, craftsmanship, and consistency are non-negotiable in this position.

Key Responsibilities

• Hands-On Technical Work
• Perform installations, service, maintenance, and repairs on residential and commercial HVAC systems, including VRF, VAV, rooftop units, and commercial split systems
• Diagnose complex system issues and mechanical/electrical faults others escalate to you
• Maintain a high standard of workmanship on every job this is the benchmark other technicians are held to
• Follow all safety standards, licensing requirements, and company SOPs
• Keep truck stock, tools, and equipment properly maintained and job-ready
• Field Mentorship & Peer Leadership
• Serve as a technical mentor to junior and mid-level technicians answering questions, walking through tricky diagnostics, and modeling proper technique on-site
• Set the tone for professionalism, pace, and quality on shared job sites
• Support onboarding of new technicians from a technical standpoint (not hiring/recruiting)
• Flag recurring technician performance or training gaps to the GM
• Sales & Customer-Facing Performance
• Present the full suite of company offerings on every applicable call: Service & repair System replacements Maintenance agreements Indoor air quality solutions Financing options
• Ensure accurate, timely documentation of work performed, parts used, and options presented
• Deliver strong close rates and average ticket through sound "good, better, best" presentations
• Build trust and rapport with customers to drive repeat business and referrals
• Systems & Reporting
• Strong working knowledge of Jobber and/or HouseCall Pro is required
• Keep job records, notes, and photos accurate and complete in the CRM/dispatch system
• Communicate job status, delays, and parts needs clearly to dispatch and the GM
• Customer Experience
• Deliver an excellent customer experience on every call
• Address on-site customer concerns directly and professionally; loop in the GM for anything requiring escalation
• Take pride in post-install and post-service quality the kind of work that earns 5-star reviews
• Experience & Skills
• 5+ years of HVAC field experience
• 2+ years performing senior-level technical work (installs, complex diagnostics, commercial systems)
• Strong knowledge of VRF, VAV, and commercial HVAC systems in addition to residential
• Proven ability to close sales and drive strong average ticket in the field
• Proficient in Jobber and/or HouseCall Pro
• Comfortable mentoring and setting the technical standard for less experienced techs
• Highly Preferred
• Commercial installation/service background (VRF, VAV, rooftop units)
• Track record of strong close rates and average ticket as an individual performer
• Experience training or informally mentoring other technicians
• Personal Attributes
• Leads from the truck, not the office
• Takes pride in technical craftsmanship and getting it right the first time
• Strong communicator with customers and teammates alike
• Reliable, accountable, and self-directed
• Motivated by performance-based compensation

Compensation & Benefits

• Base Salary: $75,000+ (based on experience)
• Commission: Performance-based commission tied to gross profit
• Health benefits
• Paid time off
• Company vehicle (if applicable)
• Strong growth trajectory within a rapidly scaling company

United Water Restoration Group