WISe Program Manager

Job Description

Job Description

POSITION SUMMARY:

The WISe Program Manager provides regional leadership and oversight for Akin’s Wraparound with Intensive Services program, working in close partnership with the WISe Director and program leadership across the organization. You are accountable for the quality, fidelity, and operational integrity of WISe services across your region — ensuring that every team delivers high-fidelity, trauma-informed, culturally responsive wraparound care consistent with Akin’s mission, vision, and values.

This role spans people leadership, regional quality improvement, referral management, community representation, and staff development. You will directly supervise WISe direct service staff, providing hands-on leadership to build strong, cohesive teams. You will serve as the primary conduit between state-level direction and regional implementation — translating SOPs, best practices, and program standards into day-to-day practice for your teams.

The WISe Program Manager ensures that services are directed by family voice and choice, individualized, strengths-based, culturally appropriate, inclusive of natural supports, and delivered with unconditional support. This position requires substantial knowledge of state guidelines, WISe programmatic structures and policies, and community resources. This position has access to protected healthcare information (PHI) and confidential identifiable information (CII), both paper and electronic, as required to perform related duties.

ESSENTIAL FUNCTIONS:

Regional Program Leadership & Operations

• Lead the planning, implementation, coordination, and supervision of WISe program operations across the region
• Ensure high-fidelity Wraparound/WISe services — incorporating Wraparound principles, phases of treatment, and the WISe model — are consistently delivered to children, caregivers, and their family teams
• Oversee day-to-day operational requirements across regional program sites
• Develop and implement regional program goals and objectives in alignment with Akin’s Strategic Plan and the WISe Director’s guidance
• Attend WISe Collaborative meetings with MCOs as a regional representative

Regional Quality Improvement

• Lead regional quality improvement initiatives, identifying trends in service delivery, outcomes, and documentation and translating findings into actionable improvements
• Monitor documentation activities across regional Wraparound teams, ensuring compliance with agency contracts, Akin documentation standards, and Federal, State, and local confidentiality requirements
• Assist with quality improvement measures, outcome measurement, and implementation of program evaluation structures
• Manage all file audits with MCOs for the region in conjunction with the WISe Director

Staff Supervision & Development

• Provide direct supervision — both reflective and administrative — to WISe direct service staff, using strengths-based practices to support professional growth and wellbeing while ensuring accountability, compliance, and unified application of best practices
• Conduct performance evaluations and deliver timely, constructive feedback; manage performance concerns through coaching and corrective action as needed
• Support staff in reaching professional development goals
• Assist with the recruitment, hiring, and onboarding of Wraparound staff across the region
• Assist with the development and implementation of onboarding and training curriculum for all WISe staff to ensure readiness as practitioners of the WISe process
• Develop career progression pathways within the regional WISe department
• Foster an inclusive, equitable team culture that values diversity and treats every person with respect regardless of race, color, age, religion, gender, sexual orientation, national origin, marital status, or disability
• Provide supervision and consultation to staff responding to crisis situations

SOP Dissemination & Regional Training

• Serve as the regional implementation lead for SOPs, best practices, and program standards developed at the state/Director level
• Disseminate updated policies, procedures, and practice guidance to regional supervisors and staff in a timely and accessible way
• Design and deliver regional and statewide training to ensure staff understand and consistently apply SOPs in their day-to-day work
• Identify regional training needs and work with the Director to address gaps

Referral Management

• Manage the referral process for the WISe program within the region
• Ensure referral decisions are made in a timely, equitable, and family-centered manner
• Collaborate with DCYF, MCOs, and other system partners to maintain a well-functioning regional referral pipeline

Community Representation & Partnerships

• Represent Akin’s WISe program at regional community meetings and system partner tables, including Community Resource Teams (CRT), the WISe Collaborative, Family Youth Service Provider Round Table (FYSPRT), and the WISe Symposium
• Develop collaborative relationships and maintain strong rapport with children and families, natural supports, community providers, child-serving system partners, and agency leadership

Professional Practice

• Participate in scheduled supervision, team meetings, and administrative and leadership meetings
• Remain current with professional development requirements
• Comply with all Akin policies and procedures

KNOWLEDGE, SKILLS, and ABILITIES:

• Substantial knowledge of state WISe guidelines, programmatic structures, policies, and community resources
• Demonstrated ability to lead and develop teams with diverse identities and backgrounds, including implementing inclusive practices across recruitment, supervision, and service delivery
• Working knowledge of the principles of accessibility, inclusion, and belonging, with a track record of incorporating these values into decision-making and team development
• Training and/or experience in reflective supervision and consultation, or a strong openness to grow in this area
• Skill in performance management, including delivering constructive feedback, coaching staff through performance concerns, and applying corrective action when needed
• Strong data literacy — ability to read program metrics, identify trends, and translate findings into actionable improvements
• Ability to work independently and as part of a leadership team in a fast-paced, community-based environment
• Strong written and oral communication skills, with the ability to represent Akin effectively in community and system partner settings
• Ability to adapt to change, use flexible thinking, and lead teams through ambiguity
• Computer literacy including Microsoft Office, Excel, Outlook, and Teams; experience with Electronic Medical Record systems

WORKING ENVIRONMENT:

This job is performed in a professional office environment. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

HYBRID WORK ARRANGEMENTS:

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in social work, psychology, early childhood development, counseling or a related field
• Specialized training and experience in WISe
• 3 years experience working as a direct service provider
• 1 year experience supervising direct service staff
• Experience and demonstrated ability to successfully work within a diverse cultural setting and provide culturally dynamic and supportive services
• Strong written and oral communication skills
• Possess a valid driver’s license and safe driving record, have state required minimum automobile insurance, and be able to use own vehicle for the job
• Akin background check and drug screen requirement

PREFERRED QUALIFICATIONS:

• Experience in evidence-based program development, funding and expansion - particularly in the area of two-generation wraparound care.
• Experience working alongside a multi-disciplinary
• Experience supervising a multi-disciplinary
• Prior experience working in a Wraparound program

SALARY RANGE AND BENEFITS:

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $75,441.60 - $90,521.60 per year, typically within the first half of this range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.