Usher

Customer Service Assistant

Position is required to assist patrons with their customer service needs while attending a public or private event. Essential duties and responsibilities include:

• Assisting patrons with seating or other information as needed
• Maintaining position on post, viewing area of responsibility
• Overseeing assigned area for spills or situations requiring staff attention
• Operating handicap lift with wheelchair containing patron (if applicable)
• Receiving and acting on complaints from patrons according to established policies and procedures
• All other duties as assigned

Performs other related duties as assigned by Manager/Supervisor.

Qualifications:

• High School Diploma or GED preferred
• One-year prior experience in a customer service position preferred
• Must be able to communicate clearly, have a friendly disposition, and a smile!
• Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.
• Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands:

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
• Ability to verbally communicate in a clear manner with guests, teammates, and building staff.
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights.
• Continuous standing and walking, including up and down stairs.

Hours of Work and Travel Requirements: Varies by show to include days, nights, weekdays, and weekends.