Assistant Manager, Retail Operations

Assistant Manager, Retail Operations

The New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980's with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports. That legacy inspires us to leave our mark in the sports, entertainment, and cultural landscape. In 2021, the New York Islanders opened their permanent home at UBS Arena, a state-of-the-art venue built for hockey and made for music. Located on the historic grounds of Belmont Park, the arena pairs world-class sports and entertainment with one of New York's most iconic destinations.

We are seeking an Assistant Manager, Retail Operations. This role supports the Retail Store Manager with the daily operations, merchandising, and inventory of the team store. The position leads the team in keeping the store clean, stocked, and visually appealing, and handles store opening and closing in line with safety and security protocols. Responsibilities include weekly restocks, cycle counts, shipment processing, and online returns. The role also sets an example for staff on punctuality, accountability, and customer service. The ideal candidate is solution-oriented, detail-focused, and committed to giving fans and customers a great experience.

Show Us You Can

• Resolve customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or Director as needed
• Adheres to all retail policies and procedures including POS, Operations and Inventory Management
• Leads the team in daily maintenance of the store including restocking products, maintaining visual merchandising and cleaning
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily
• Under the guidance of the Retail Store Manager, it encourages employees to give 100% and always adhere to punctuality and role responsibilities
• Completes weekly manual restock and sends report to inventory management
• Completes weekly cycle counts
• Assists in processing weekly shipments
• Ensure all store supplies are stocked and communicate needs monthly
• Processes all online returns and defective products as needed
• Ensures all restock and destock of merchandise is handled on a daily basis
• Assist in keeping the backroom clean and bins organized
• Manages the mannequin refresh and checking one offs
• Ensures all merchandising standards are happening on the floor
• Interacts and communicates with Lead Supervisor and Store Manager
• Maintains interior and exterior upkeep of building with partnership from the corporate partners; communicating needs to ensure esthetic and safety requirements are met
• Customer Focus: dedicated to meeting the expectations and requirements of internal and external customer

Your Training & Talent

• High school diploma or equivalent required; some college coursework preferred
• 13 years of retail experience, with some experience in a lead, key holder, or supervisory role preferred
• Experience with POS systems, inventory management, and cycle counts
• Knowledge of visual merchandising standards, including mannequin and floor displays
• Strong customer service skills and the ability to resolve issues calmly and quickly
• Ability to lead, motivate, and hold a team accountable under the direction of management
• Strong organizational skills and attention to detail, especially with inventory reports and stock levels
• Clear written and verbal communication skills for working with the Lead Supervisor, Store Manager, Inventory Management, and corporate partners
• Dependable and punctual, with the ability to follow opening, closing, and safety procedures responsibly
• Basic computer skills, including Microsoft Office or Google Workspace
• Able to stand for long periods, lift and move up to 50 lbs, and use ladders to restock and set displays
• Available to work a flexible schedule, including nights, weekends, holidays, and game days as needed

Where You'll Go

• This position is based out of Isles Lab at UBS Arena and Pro Shop at Northwell Ice Center
• Work a flexible retail schedule to the needs of the business, attend home games at UBS Arena and other events (events can fall on evenings, weekends, and/or holidays)

What Skills You'll Use

• Flexibility: Switch gears on a moment's notice and adapt to shifting priorities
• Motivation: Leverage your personal skills to drive results and influence success
• Autonomy: Manage your time, work independently, and prioritize tasks
• Collaboration: Liaise with cross-functional internal teams and establish positive relationships
• Creativity: Think outside the box, bringing innovative ideas to the table
• Accountability: Take ownership of your work
• Conflict Resolution: Show off your problem solving and decision-making skills

What's in it for You

• Expanding your experience with an iconic NHL franchise in our quest for a 5th Stanley Cup
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities

The salary range for this position is between $50,000.00-$55,000.00 annually. Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to, skills, education, training, experience and market demands.

The New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.