Customer Care Specialist

Linde Inc. Customer Care Specialist Tonawanda, NY, United States | req29857 What you will enjoy doing* You will answer inbound customer calls, chats, and emails, enter bulk gas orders, and handle customer requests Make outbound calls tocollect tank gauge readings when not handling inbound activity Furthermore, you will coordinate delivery timing with customers and work with Logistics Planners to ensure efficient, reliable deliveries Communicate clearly with customers and internal teams to resolve issues and support order fulfillment Also, you will partner daily with sales, technicians, accounting, and cross-functional teams to expedite orders and address concerns Complete administrative tasks including data entry, order processing, correspondence, and resolving billing or account issues Use systems such as JDE and Field Centrix and apply strong Microsoft Office skills (Word, Excel, PowerPoint) You will collaborate effectively in a team environment to meet service and performance goals What makes you great You require at least a two (2)-year college degree Prefer prior customer service experience, especially in a high-volume call environment Why you will love working with us Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions. What we offer you! At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! Pay commensurate with experience. Open to salary range $38,625 - $56,650. Have we inspired you? Lets talk about it We are looking forward to receiving your complete application. Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. Linde Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development. *The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager. #LI-MM1