Customer Service Representative

Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and rewarding environment? If so, we have an exciting opportunity for you! Mr. Rooter Plumbing is a reputable, family-owned local company, and we are currently seeking a dedicated and enthusiastic Full-Time Customer Service Representative to join our team.

Why Work With Us:

• Flexible shifts
• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• Friendly and inclusive work environment.

Responsibilities:

• Serve as the primary point of contact for customers, providing prompt and courteous assistance via phone, email, and texting interactions.
• Address customer inquiries, concerns, and complaints in a professional and empathetic manner.
• Ensure customer satisfaction by understanding their needs and providing appropriate solutions or escalating issues as required.
• Maintain accurate and up-to-date customer records in the company database.
• Collaborate with internal teams to resolve customer issues and provide timely updates to customers on the status of their inquiries or service requests.
• Follow company policies and procedures to ensure consistent and high-quality customer service.
• Continuously strive to improve customer service skills and stay informed on plumbing services knowledge.
• Assist with other administrative tasks as needed.

Requirements:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience as a customer service representative or in a similar role.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with patience and professionalism.
• Ability to multitask effectively in a fast-paced environment.
• Proficient in using customer service software, databases, and standard office tools.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Flexible availability, including the ability to work evenings and weekends as required.

Mr. Rooter Plumbing is an equal opportunity employer. We value diversity and inclusion and encourage applicants from all backgrounds to apply. We look forward to reviewing your application and potentially welcoming you to our dedicated team of professionals at Mr. Rooter Plumbing! Compensation: $25.00 - $30.00 per hour

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.