Director of Residential

Tesoro Group is seeking an experienced Director of Residential to join their team in supporting their Southern Minnesota Portfolio. The ideal candidate will have a minimum of 4-5 years’ experience in property management. This role is contract to hire (90 days before conversion).

This role oversees Property Management, Leasing, and Maintenance Operations, ensuring high-quality resident experiences, regulatory compliance, and strong asset performance. The Director leads cross-functional teams, drives operational excellence, and implements long-term strategies to maximize occupancy, revenue, and property condition.

Locations: Northfield, Rochester, Kasson, Waseca. Jackson, Faribault. Majority of time is spent in Northfield/Faribault.

Salary: $85,000k - $105,000k DOQ. This role is contract to hire (90 days before conversion).

Schedule: Full Time - Monday - Friday 8:00am-4:30pm, Monday – Friday with a 30min lunch

Responsibilities and Job Duties:

Duties and Responsibilities

• Direct daily operations across all residential properties, ensuring consistent service delivery and adherence to company standards.
• Develop and implement policies, procedures, and best practices for property management, leasing, and maintenance.
• Monitor occupancy, rent collection, turnover, and operational KPIs to ensure portfolio performance targets are met.
• Identify opportunities to improve scalability, efficiency, and profitability while supporting the continued growth of the residential management portfolio.
• Maintain the ability to directly manage residential properties as needed and provide coverage for Property Managers during vacations, leaves of absence, open positions, or periods when the portfolio exceeds existing staffing capacity.
• Participate in a shared after-hours emergency phone rotation and provide guidance, decision-making, and support for property-related emergencies and escalated resident concerns outside normal business hours.

• Provide strategic leadership to the Maintenance Department, including maintenance supervisors and technicians.
• Oversee preventive maintenance programs, work order systems, and service response standards to ensure timely and high-quality repairs.
• Manage capital improvement planning, project execution, and long-term asset preservation strategies.
• Ensure compliance with safety regulations, building codes, and environmental standards.
• Evaluate maintenance staffing levels, training needs, and performance metrics to optimize efficiency and resident satisfaction.

• Lead budgeting, forecasting, and financial reporting for the residential portfolio.
• Analyze financial performance and implement strategies to improve NOI, reduce expenses, and enhance asset value.
• Approve major expenditures, vendor contracts, and capital projects.

• Recruit, train, and mentor property managers, leasing teams, and maintenance teams.
• Set performance expectations, conduct quarterly conversation and annual reviews, and foster a culture of accountability and service excellence.
• Promote collaboration between property management and maintenance teams to improve communication and operational outcomes.

• Ensure high levels of resident satisfaction through responsive service, well-maintained properties, and effective communication.
• Resolve escalated resident concerns and support property teams in delivering exceptional customer service.
• Represent the organization in community partnerships, regulatory interactions, and stakeholder meetings.

• Actively identify growth opportunities through client relationships, referrals, strategic partnerships, and new management opportunities.
• Support sales team with client pitches, developing proposals, and presentations.
• Develop and maintain strong network in property management organizations, professional contacts, and local communities.

• Ensure adherence to federal, state, and local housing regulations, fair housing laws, and internal policies.
• Oversee lease administration, inspections, incident reporting, and risk mitigation.

Qualifications:

• Bachelor’s degree in Business, Real Estate, Property Management, or related field; advanced degree preferred.
• 7+ years of progressive experience in residential property management, including multi-site leadership.
• Demonstrated experience managing property manager and maintenance operations or facilities teams.
• Strong financial acumen with experience managing budgets and capital projects.
• Proficiency with property management software (Yardi, RealPage, AppFolio) and maintenance management systems.
• Excellent leadership, communication, problem-solving, and organizational skills.
• Professional certifications (CPM, ARM, CAM, CAPS) strongly preferred.
• Ability to pass the Kari Koskinen background check.
  

Tesoro Group is a leading provider of specialized talent solutions dedicated to connecting exceptional individuals with exciting career opportunities across various industries. We specialize in matching highly qualified candidates with companies seeking expertise in finance, technology, marketing, legal, administrative, and customer support roles. At Tesoro Group, we are committed to empowering you for success by providing access to top-tier positions, competitive compensation packages, comprehensive benefits, and unmatched communication and support.

Tesoro Group is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We believe in creating an inclusive environment where talent thrives, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodation throughout the application and interview process. If you require assistance, please reach out to View email address on jobs.crelate.com. Pay offered to successful candidates is determined by various factors, including education, experience, location, job duties, and certifications.

At Tesoro Group, we're dedicated to your success. Join us and embark on a journey where your talents are valued, and your career aspirations are realized. © 2026 Tesoro Group. All rights reserved.