Communications Specialist

Communications SpecialistWe are seeking a highly organized, customer-focused, and detail-oriented individual to join our team as a Communications Specialist. This role requires a blend of exceptional customer service, data entry accuracy, dispatch coordination, and real-time decision-making in a fast-paced environment.What's in it for you?Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:Medical/Vision/Dental/Rx plansHoliday PayTeladoc (online care)Referral Bonus IncentiveWeekly Pay401kAnd More!Communications Specialist Details:Temp-to-Hire position$ 20.00 to $ 22.00 / hourFull Time work availableFirst Shift (Monday through Friday from 08:00am to 05:00pm)Flexibility - shift hours may change once training is completeDeliver exceptional customer service to all callers and clients, ensuring a positive and supportive experienceAccurately enter and maintain data with attention to detailManage a high volume of inbound calls while maintaining professional phone etiquetteMonitor multiple systems to determine the best driver and truck assignment for customer needsHandle fluctuating call volumes, moving from slower periods to managing several calls at onceMake quick, informed decisions in real time to resolve issues and support customersMaintain accurate communication between customers, drivers, and team membersCommunications Specialist Qualifications:Minimum typing speed of 40 words per minute with minimal errorsStrong customer service, communication, and active listening skillsPrevious customer service, call center, dispatching, sales, or customer-facing experienceAbility to effectively multitask and prioritize in a fast-paced environmentStrong decision-making and problem-solving skillsAbility to remain calm under pressure and maintain professionalism in stressful situationsKnowledge of Cheyenne and surrounding areasProven ability to remain objective and de-escalate difficult customer situationsCommitment to reliability, attendance, and punctualityMust successfully pass a DCI background checkApplicant may be subject to a background checkPre-employment drug screen is required as a condition of employment*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.