Senior MSP Engineer - Automation and Platform

Senior MSP Engineer - Automation & Platform (US - Remote)

What to expect when you join Sikich

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through different perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth - for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!

Are you ready to grow with us?

Position Summary

We are seeking a Senior MSP Engineer - Automation & Platform to support client onboarding, development, and day-to-day maintenance of the tools and platforms that power our managed services delivery. This role supports both client-facing tool deployment and internal platform operations, responsible for getting tools stood up correctly in client environments, maintaining both the shared internal platform stack and client-deployed tooling, and building the automation and scripting that makes both possible at scale. You'll work closely with Managed Services leadership to help drive standardization and continuous improvement across our platform stack.

What will you do in this role?

• Lead the onboarding and deployment of MSP-managed tools into new and existing client environments, including RMM agents, endpoint security platforms, monitoring, and backup solutions, ensuring every deployment follows established standards.
• Serve as the primary technical resource for client tool deployments during onboarding engagements, coordinating with project teams to ensure clean handoffs into managed services.
• Assist in maintaining and improving platform configurations across the client base, including ConnectWise Automate, SentinelOne, Microsoft Intune, Auvik, and LogicMonitor, keeping environments standardized, healthy, and up to date.
• Support the administration of core internal MSP platforms, contributing to the health and standardization of the shared tool stack used across all client environments.
• Write and maintain PowerShell scripts and automation workflows that support client onboarding, endpoint management, patching, compliance enforcement, and remediation at scale.
• Build and maintain automation routines, alert policies, and remediation workflows in ConnectWise Automate to reduce manual work and drive consistent, proactive service delivery across client environments.
• Develop API integrations across platforms, including Microsoft Graph, SentinelOne, and ConnectWise, to enable cross-tool automation, reporting, and alerting.
• Support the intake and governance process for new technology entering MSP-managed client environments, helping ensure tools are standardized and documented before deployment.
• Partner with the service desk and NOC to identify recurring operational gaps and contribute tooling-based solutions that reduce escalations and manual intervention.
• Interact with clients as needed during tool deployment and onboarding phases, translating technical configurations into clear expectations and next steps.
• Write and maintain technical runbooks, SOPs, and platform documentation, ensuring configurations and deployment procedures are captured and repeatable.
• Assist with escalated platform-related issues and provide mentorship to junior team members.

What do you need to succeed in this role?

Required

• Proven senior-level experience in a multi-client MSP environment. Candidates without MSP background will not be considered.
• Expert-level ConnectWise Automate (LT/Automate) administration or equivalent MSP RMM toolset, including building and maintaining monitors, alert policies, scripting libraries, patch policies, and client-level configurations across multiple tenants.
• Ability to write PowerShell scripts from scratch to solve real operational problems, not modify existing templates, with comfort in error handling, logging, and making scripts serviceable by others.
• Deep Microsoft Intune / Endpoint Manager experience, including building compliance policies, remediation scripts, configuration profiles, and using Intune as a management and enforcement layer, not just for enrollment.
• Strong working knowledge of Windows endpoint management, Active Directory, Group Policy, and Microsoft Entra ID / Azure AD including hybrid identity scenarios.
• Experience deploying, configuring, and governing MSP tools across multiple client environments simultaneously, with an understanding of what breaks when standards aren't followed.
• Ability to read and build RESTful API integrations using Microsoft Graph, ConnectWise APIs, or similar, to connect platforms and automate workflows that don't have native integrations.
• Familiarity with version control practices using Git or similar tools, with scripts and automation artifacts stored, versioned, and maintained in a shared repository rather than locally or ad hoc.
• Strong documentation discipline, with runbooks, SOPs, and configurations written so a technician who wasn't in the room can follow them.
• Ability to work independently, communicate clearly with leadership, and drive technical initiatives without waiting to be directed.
• Familiarity with Rewst or similar workflow automation platforms is a plus.
• Hands-on administration of SentinelOne or equivalent enterprise EDR platform in a multi-tenant MSP environment, including policy design, exclusion management, alert tuning, and responding to detections across a diverse client base.
• Experience with Huntress, ThreatLocker, Datto, or IT Glue or other equivalent MSP toolsets is a plus.
• Familiarity with network monitoring platforms such as Auvik or LogicMonitor is a plus.
• Microsoft 365 and Azure administration experience preferred.
• Uphold high ethical standards and maintain confidentiality of sensitive information.

In compliance with this state's pay transparency laws, the midpoint of the salary range for this role is $120,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

In addition, specific skills/experience required are as follows: .....

• Servant Leader - You are hyper focused on engaging employees, fostering their development, and building a positive culture.
• Solutions Focused - You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration - You are a relationship builder across all levels of the organization and across all business units.
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking - You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

About Sikich

Sikich offers the public and private sectors a varied platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success.

Sikich Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members' health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

Some examples of our many benefits:

• Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
• Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE - Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their localcommunities.

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich is an Equal Opportunity Employer M/F/D/V

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC's performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms.

"Sikich" is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services. The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms "our company", "we" and "us" and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.

[RG1]* Develop and follow testing and validation processes for automation, including use of pilot groups, and rollback procedures to prevent widespread client impact.

[JS2]I think we can handle this during onboarding or after hire as it's just simply following our standard procedures. My gut says if they have all the other skills then this is an easy one to fix, but if they have this and lacks others I would still pass on the candidate.