Business, Science, & Technology Library Associate II

Job Details Location: 400 Cathedral Street, Baltimore, MD 21201 Salary: $49,045 to $59,095 per year Job Type: On‑site Full‑Time, Benefits Included Overview The Enoch Pratt Free Library has an opening for a Library Associate II for the Central Library /State Library Resource Center (SLRC) Division in the Business, Science, and Technology (BST) Department for reference, programs, and collections development. This position requires a commitment to public service and outreach with an awareness of the information needs of a large, urban, public library system. Included is the opportunity to serve on library committees, attend professional meetings, conferences and workshops. The Library Associate works under the supervision of the BST Department Manager and works on‑site with a flexible schedule that includes evenings and Saturdays. Responsibilities Provides excellent reference services in person and remotely (phone, email, web conference) for patrons of all ages. Researches current and historic materials in the subject areas covered in the department to provide the best reader’s advisory, recommends local resources to meet patron needs, assists in suggesting new resources and titles for acquisition, mentors patrons in the use of media. Answers basic reference questions in person and remotely in the department as well as at the Central Hall service desk and in other departments as needed. Locates materials for patrons. Provides technology assistance to customers who are using the library’s computers or other library technology. Does basic collection management (shelf reading, weeding, etc.) as needed in the department. Assists in planning and executing public programs in the department. Creates and refills displays of new and interesting materials. Develops and leads workshops, demonstrations, and training sessions for patrons of all ages and skill levels. Maintains an organized and safe public working environment, ensuring all equipment is in working order and supplies are stocked. Develops instructional materials, guides, and tutorials to support patrons in learning new technologies. Ensures compliance with library policies and safety procedures, including assisting patrons in following proper usage guidelines. Participates in the planning and execution of SLRC library conferences. Takes part in library staff and professional meetings. May participate in committees and on ad hoc project teams. Provides library outreach at off‑site events. Minimum Qualifications Bachelor’s degree from an accredited college or university in STEM, English, Social Work, or a related field. Two years of experience in an education, bookstore, museum, or library environment. Successful completion of the Library Associate Training Institute (LATI) during work time within two years of hire. Ability to travel in Maryland with personal transportation. Preferred Qualifications Master’s degree from an accredited college or university. Experience working with urban populations. Experience developing and facilitating workshops, programs, or educational programs. Experience with community outreach or public partnerships. Fluency in Spanish, Arabic, Chinese, French, Korean, or other foreign languages. Multicultural experience. Physical Requirements Physical exertion such as standing; recurring activities such as bending, crouching, reaching; pushing loaded book trucks; or recurring lifting of moderately heavy items such as boxes of books or journals. Required Knowledge, Skills and Abilities Moderate digital literacy including Cloud‑based office platforms such as O365 or G Suite (document, slide show, and spreadsheet applications). Effective email communication. Effective utilization of shared documents. Effective use of web‑based meeting software. Ability to distinguish between credible and non‑credible web sources. Ability to fill out electronic forms. Ability and willingness to learn how to use other library specific software and platforms effectively. Ability to teach members of the public. Knowledge of library resources and functions. Ability to engage with diverse urban populations in a positive and engaging way. Ability to work effectively with people of diverse age levels, educational, cultural and socioeconomic backgrounds in ethnically diverse communities. Strong troubleshooting and problem‑solving skills. Willingness to learn new technologies and skills as the library and world evolve. Ability to work independently and collaboratively in a public‑facing role. Excellent communication and interpersonal skills. Position of Trust Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check. Equal Opportunity Employer The Enoch Pratt Free Library is an equal opportunity employer. Our mission is to empower, enrich, and enhance the quality of life for all through equitable access to information, services, and opportunity. #J-18808-Ljbffr Mayor and City Council of Baltimore