Care Coordinator

Health Homes Care CoordinatorNorthwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC's focus is on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services.The primary goal of the health home care coordination program is to assist clients with making the best use of their current services and supports, as well as aid in helping them to find others that may be beneficial. Health Home services are designed to support clients with ongoing chronic conditions and being of support to them to maintain and achieve health goals.Care Coordinators are based primarily in the field while providing both intensive care coordination and comprehensive care management. As a Care Coordinator you will provide coordination of medical and social services needed such as, long-term care, transportation, food services, mental health advocacy, medical specialist and referral appointments; while facilitating communication between the clients medical providers, family, and other caregivers.NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position's assigned salary range. NWRC may consider a higher step when evaluating the candidate's experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.As a full-time, permanent, non-exempt role, this position is eligible for the following benefits:100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan optionsWashington State Public Employees Retirement System (PERS 2 or PERS 3)100% Employer paid Employee Assistance Program (EAP) for employee & dependentsLife and Long-term Disability insurance, including voluntary buy-up optionsVacation Leave, accrued at 8hrs/month & increasing with longevitySick Leave, accrued at 8hrs/month13 Paid Holidays Annually3 Paid Wellness Days AnnuallyVoluntary Flex Spending Plans for health and/or child/elder careVoluntary Deferred Compensation ProgramAlternative Work SchedulesHybrid Work Environment4% premium pay offered for Certified Social Services InterpretersNWRC strives to offer employees schedule flexibility while balancing the needs of their role within the agency with their personal lives. The Care Coordinator will work with the Care Management Program Supervisor to develop a schedule that includes regular, in person time in the Whatcom office as well as optional remote days.Education/Experience:Master's Degree in Behavioral or Health Sciences or related field and 1 year of experience providing direct human services to clients, preferably in a community setting ORBachelor's Degree in an equivalent field and at least 2 years of experience providing direct human services to clients, preferably in a community setting ORAn equivalent combination of education and experience that provides the skills, knowledge and ability to perform the workKnowledge, Skills, and Abilities:Demonstrated ability to assess client health and functional status, understand and develop appropriate recovery plans and make clear and concise recommendationsDemonstrated advocacy skills and sensitivity to the needs and values of diverse groupsDemonstrates an ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communitiesDemonstrates an understanding of institutional barriers to servicesDemonstrated ability, willingness and commitment to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgroundsKnowledge of the local providers, services and resources, as well as the formal and informal support networks available in the service areaAbility to communicate effectively in both oral and written formatAbility to work independently, with good judgment and a minimum of supervisionAbility to plan, prioritize and coordinate work assignments and/or projectsAbility to establish and maintain effective working relationships with coworkers, community agencies, and the general public using courtesy, tact, and good judgmentAbility to defuse difficult situations recognizing the need for sensitivity as well as assertiveness,Demonstrated ability to maintain a high level of confidentialityLicenses/Certificates/Special Requirements:Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.NWRC is committed to continuous improvement in our recruitment and selection practices. We strive to provide a respectful, inclusive and transparent candidate experience, while reducing barriers and supporting equitable access to employment opportunities. We prioritize timely, clear communication with candidates to reduce uncertainty and our selection process is comprised of job-related evaluation methods that are reviewed by multiple hiring team members. Applicants may request reasonable accommodation at any stage of the hiring process.