Director of Customer Service - State Farm Agent Team Member
Julie Weaver - State Farm Agent
Job Description
Job Description
Benefits:
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Free food & snacks
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide , making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement. Responsibilities
- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
Vacancy posted a month ago
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