Patient Care Coordinator

Job Description

Job Description

Be the heartbeat of our clinic.

At Big Island Physical Therapy , we don’t just treat injuries — we build stronger, healthier members of our community. And it all starts at the front desk.

We are seeking a meticulous, organized, and highly professional Front Desk Receptionist who thrives in a fast-paced healthcare environment and understands that details matter.

If you are the type of person who color-codes your calendar, shows up 10 minutes early, and takes pride in delivering exceptional customer service — we want to meet you.

What You’ll Do

You are the first impression and the last touchpoint of every patient visit.

Daily Responsibilities Include:

• Warmly greeting and checking in patients

• Answering multi-line phones with professionalism and efficiency

• Scheduling appointments with precision

• Verifying insurance and collecting copays

• Managing patient charts and documentation accuracy

• Coordinating with therapists and clinical staff

• Maintaining organized front desk operations

• Ensuring HIPAA compliance and patient confidentiality

• Handling multiple tasks without sacrificing quality

This role requires someone who can move quickly, think clearly, and stay organized under pressure.

Who Thrives Here

You might be the right fit if you:

✔️ Are highly detail-oriented (mistakes bother you)
✔️ Are punctual and reliable
✔️ Love systems, organization, and structure
✔️ Communicate clearly and confidently
✔️ Enjoy helping people and solving problems
✔️ Can juggle multiple responsibilities smoothly
✔️ Maintain professionalism in all interactions
✔️ Are comfortable with computers and EMR systems

Bonus points if you have:

• Previous medical office experience

• Insurance verification experience

• Experience in physical therapy or healthcare

• Strong administrative background

What We Value

At Big Island PT, we value:

• Integrity

• Accountability

• Professional growth

• Positive energy

• Team players who raise the standard

This is not just a “sit at the desk” position. This is a leadership position at the front of the clinic.

Compensation & Benefits

• Competitive hourly pay (based on experience)

• Paid training

• Opportunities for growth

• Supportive, team-driven environment

• Meaningful work helping the community move better

How to Apply

If you’re looking for a career — not just a job — and you take pride in being organized, dependable, and professional, we’d love to hear from you.

1. Apply through ZipRecruiter with:
   • Resume
2. Apply Online: bit.ly/workatPakolea

Pakolea LLC is owned and operated by Shauna Russell, DPT, MBA who purchased Big Island Physical Therapy in November 2015. Pakolea LLC was started in 2009 as a mobile therapy company that transitioned into more clinic-based operation in 2011. Shauna has operated clinics on Maui as well as Molokai but needed to move to the Big Island so her son could attend Nawahiokalaniopuu (Hawaiian Immersion School) in Keaau, HI.

Our company is committed to providing comprehensive movement assessment to pinpoint weakness, imbalances, and impaired movement patterns to not only improve the patient's current pain but to address the "reason" their condition progressed by correcting abnormal movement patterns.

Our team is dedicated to making our patients and clients STRONG in whatever activities they wish to do from being able to walk independently to returning to a college sport or just increasing their overall fitness levels by using current evidence-based techniques to address impairments with long-term benefits.

IG: @bigislandpt
FB: @bigislandphysicaltherapy
Google: Big Island PT

Company Description

Pakolea LLC is owned and operated by Shauna Russell, DPT, MBA who purchased Big Island Physical Therapy in November 2015. Pakolea LLC was started in 2009 as a mobile therapy company that transitioned into more clinic-based operation in 2011. Shauna has operated clinics on Maui as well as Molokai but needed to move to the Big Island so her son could attend Nawahiokalaniopuu (Hawaiian Immersion School) in Keaau, HI.\r\n\r\nOur company is committed to providing comprehensive movement assessment to pinpoint weakness, imbalances, and impaired movement patterns to not only improve the patient's current pain but to address the "reason" their condition progressed by correcting abnormal movement patterns.\r\n\r\nOur team is dedicated to making our patients and clients STRONG in whatever activities they wish to do from being able to walk independently to returning to a college sport or just increasing their overall fitness levels by using current evidence-based techniques to address impairments with long-term benefits.\r\n\r\n @bigislandpt\r\nFB: @bigislandphysicaltherapy \r\nGoogle: Big Island PT