Hyperscale Logistics Program Manager - NAO

Job Description

Job Description

Overview

???? Advance Your Career with E2 Optics! ???? 

Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow.

At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA - we believe in lifting each other up, mentoring with purpose, and celebrating every win.

If you are looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next.

Responsibilities

• Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures
• Establish and lead a standardized logistics program across all hyperscale sites, ensuring alignment with client expectations (Meta and future hyperscalers).
• Develop and implement scalable logistics strategies to support multi-region, multi-client growth.
• Provide leadership and accountability for Regional Logistics Managers, ensuring consistency in execution, reporting, and performance.
• Drive a culture of accountability, urgency, and operational excellence across all logistics functions.
• Establish logistics as a critical path function that directly supports project execution and schedule certainty.
• Own full lifecycle management of all materials including:
  • Forecasting and coordination with procurement
  • Delivery scheduling and vendor coordination
  • Site receipt, verification, and documentation
  • Storage, organization, staging, and distribution
• Ensure all received materials are:
  • Verified against purchase orders and transmittals
  • Inspected upon receipt for damage or discrepancies
  • Documented with signed packing slips and condition verification
• Implement and enforce standardized processes for:
  • Material tracking and real-time visibility
  • Transmittals and delivery documentation
  • Chain of custody and material accountability
  • Align material readiness with project schedules to ensure installation teams are never delayed due to material constraints.
• Eliminate inefficiencies such as:
  • Lost or unaccounted materials
  • Misaligned deliveries
  • Excess handling or improper storage
• Own the end-to-end process for damaged, defective, or non-conforming materials, including identification, documentation, and resolution.
• Lead and manage all RMA (Return Material Authorization) processes, ensuring timely resolution and minimal impact to project schedules.
• Establish standardized processes for:
  • Damage reporting (photos, documentation, packing slips, transmittals)
  • Vendor notification and escalation
  • RMA tracking through closure
• Act as the primary liaison with manufacturers, distributors, and vendors to:
  • Expedite replacements or credits
  • Resolve warranty and quality issues
  • Escalate critical path material delays
• Evaluate and coordinate material substitutions when required by:
  • Partnering with engineering, QA, and field teams to validate alternatives
  • Ensuring compliance with client specifications and standards
  • Providing risk assessments and recommendations
• Communicate proactively with clients, field teams, and leadership on:
  • Material issues and impacts
  • Replacement timelines
  • Approved substitutions and execution plans
  • Track and report on:
  • RMA cycle times and resolution timelines
  • Material damage trends by vendor and site
  • Substitution impacts to schedule and cost
• Drive continuous improvement by identifying root causes of material damage or failure and implementing preventative measures.
• Define and enforce clear roles and responsibilities for:
  • Site Logistics Leads
  • Logistics Coordinators
  • Material Handlers
• Ensure all sites maintain:
  • Organized, labeled, and auditable material storage areas
  • Clean, safe, and efficient logistics workflows
  • Accurate and up-to-date inventory records
• Standardize expectations for:
  • Material receiving processes
  • Staging and kitting strategies
  • Delivery-to-install workflows
• Conduct regular site audits to ensure compliance with logistics standards and expectations.
• Develop and maintain centralized tracking systems for:
  
  • Material status (ordered, in transit, received, installed)
  • Delivery schedules and constraints
  • Inventory levels by site and region
• Ensure consistent use of tracking tools (Smartsheet, Excel, ACC, or similar platforms).
• Provide regular reporting to leadership and clients on:
  • Material readiness and risks
  • Delivery performance
  • Inventory accuracy and variances
• Utilize data to drive:
  
  • Vendor accountability
  • Procurement improvements
  • Reduced material loss and delays
• Oversee relationships with delivery vendors, freight providers, distributors, and manufacturers.
• Evaluate and implement regional warehouse strategies to optimize logistics efficiency.
• Ensure vendors meet expectations for:
  
  • On-time delivery
  • Documentation accuracy
  • Product quality and damage prevention
• Support contract negotiations focused on cost efficiency, reliability, and scalability.
• Partner with:
  
  • Operations & Field Execution Teams
  • Procurement & Supply Chain
  • Project Controls & Scheduling
  • Quality & Safety Teams
• Ensure logistics is fully integrated into:
  
  • Project schedules and sequencing
  • Installation readiness planning
  • Risk identification and mitigation efforts
• Recruit, onboard, and develop high-performing logistics teams across all regions.
• Provide coaching and mentorship to Regional Logistics Managers and site-level teams.
• Establish clear expectations, performance metrics, and accountability structures.
• Support development of future leaders and succession planning for Logistics Director-level roles.
• Foster a culture of continuous improvement, ownership, and teamwork.
• Ensure all logistics operations comply with:
  
  • E2 Optics safety standards
  • Client-specific safety requirements
  • Promote safe material handling, storage, and transportation practices.
• Travel:  Travel required to support site operations and program alignment.
  • Percentage of Time:  20% - 50%

Qualifications

• High school diploma or GED required
• Bachelor's degree in logistics, supply chain management, business administration, or equivalent experience
• OSHA 10 required, OSHA 30 preferred
• Demonstrated expertise in logistics management, ideally within hyperscale data center settings
• Proficient leadership capabilities, adept at fostering and guiding top-tier teams
• Outstanding communication and interpersonal proficiencies
• Track record in warehouse site selection and vendor oversight
• Well-versed in industry standards and forthcoming logistics trends
• Strong leadership, communication, coaching, and collaborative skills
• Exceptional analytical, organizational, and problem-solving skills
• Ability to add value both independently and as a team member
• Demonstrates professionalism with the ability to engage effectively to build rapport across all employee levels, management, staff, customers, vendors, contractors, and others
• Ability to effectively transfer knowledge, coach, influence, and encourage others
• Promotes a working climate that fosters ownership, creativity, openness, and passion
• Demonstrated team building and conflict resolution skills
• Ability to work under time pressure and adapt to changing requirements with a positive attitude
• Use strong oral/written communication and organizational skills to consistently exceed internal and external customers expectations
• Disciplined, detail-oriented, organized, and thorough self-starter
• Demonstrated skill in organizing resources, establishing priorities, and motivating stakeholders
• Strategic planning, tactical, and execution skills
• Ability to create and implement policies and standards that drive corporate strategic initiatives
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)