Hyundai Automotive Service Advisor

Job Description

Job Description

Burns Hyundai is looking for an active, engaged and customer-focused Service Advisor to join our team.We have a large, established customer base throughout Mount Laurel and South Jersey - and significant opportunity to continue growing our service business.The business is here.We are looking for someone who will take ownership of that opportunity: answer the phone, return calls, keep customers informed, identify legitimate service needs and confidently ask for the business.Our goal is to continue building Burns Hyundai as the destination dealership for exceptional customer service, outstanding value and a great ownership experience.What Success Looks LikeDeliver an outstanding customer experienceManage a meaningful daily customer workloadAnswer calls and return messages promptlyKeep customers proactively updatedClearly explain maintenance and repair recommendationsPresent needed services confidently and professionallyBuild trust and long-term customer relationshipsKeep repair orders moving from write-up through deliveryTake ownership of customer satisfaction and individual performanceWho We Are Looking ForEnergetic, engaged and highly responsiveStrong communicatorOrganized and disciplined with follow-upComfortable managing multiple customers and prioritiesCustomer-focused with a strong sales mindsetConfident discussing recommendations, pricing and valueProfessional, dependable and accountableMotivated to grow skills, responsibility and incomePrevious dealership, automotive service center or repair facility experience is strongly preferred, but not required.We are also open to exceptional candidates from other fast-paced, customer-facing sales or service environments.If you know how to build trust, communicate well, stay organized and ask for the business, we are willing to teach the automotive side.Why Burns Hyundai?$80,000–$120,000+ earning opportunityLarge, established customer baseStrong service traffic and untapped growth opportunityMedical, dental and vision benefits401(k) with company matchPaid time offProfessional, team-oriented environmentEstablished dealership group with more than 50 years in the automotive businessOpportunity for advancement and increased earning potentialWe believe strong financial performance and exceptional customer treatment should go hand in hand.We expect our people to communicate, follow the process, take ownership and perform at a high level - and we believe management has an equal responsibility to provide the tools and support necessary for them to succeed.If you like being busy, take pride in responsiveness and want the opportunity to build a strong book of business and earn at a high level, we want to hear from you.