Scheduler, Interpreter Services

Scheduler, Interpreter Services To schedule sign language interpretation and Communication Access Real-time Transcription (CART) services for students, faculty, staff, and guests of the college who are deaf or hard of hearing. Description of Duties and Tasks

1. Schedules on-going needs for sign language interpreters for students, faculty, and staff. This includes consulting with supervisor to determine the highest priority and best use of staff and hourly employees.
2. Coordinates with CART vendor(s) to provide onsite and remote services.
3. Addresses ad hoc requests from students, staff, faculty, and the community for services and schedules those services for programs and events.
4. Schedules last minute and substitution requests for interpreting and CART services.
5. Monitors rotation of assignments among interpreters.
6. Maintains scheduling and informational databases including information regarding special requests of users for interpreting or CART services.
7. Arranges interpreter services for special media needs as requested.
8. Be a resource to Austin Community College students, faculty, and staff for questions and assistance regarding CART and interpreting services.
9. May need to work evenings and/or weekends.

Knowledge

• Customer service techniques.
• Scheduling people and/or services.
• Principles and practices associated with Servant-Leadership.

Skills

• Critical thinking skills to resolve problems and arrive at workable solutions for a variety of situations.
• Effective team building skills and a strong customer-orientation when working with multicultural populations of students, faculty, staff, administrations, and the community.
• Effective planning, organizing, communication, problem-solving, and interpersonal skills including use of tact and discretion and the ability to meet deadlines.
• Reliability to maintain an established and flexible work schedule.
• Ability to maintain confidentiality of student information and work-related information.
• Ability to work in a fast-paced, deadline-driven office environment.

Technology Skills * Use a variety of spreadsheet, word processing, database, and presentation software. Required Work Experience * One year related work experience. Required Education

• High School Diploma or GED
• Knowledge of American Sign Language, interpreting, and/or Deaf culture.

Preferred Education * Associate Degree Other Preferred Qualifications

• Understanding of interpreting and transliterating services provided in educational environment including but not limited to classrooms, meetings, student registration, testing, tutoring, and counseling sessions.
• Experience in working with assignments of Interpreter Services specifically in an academic environment.
• Experience in working with multiple databases including a manual Excel process.
• Experience in scheduling a large volume of people in multiple locations.
• A minimum certification: Texas Board of Evaluation of Interpreters (BEI) III, BEI Intermediary, or Registry of Interpreters for the Deaf National Interpreter Certification (RID NIC or CDI).

Physical Requirements

• Work is performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Safety * Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices. Salary Range (PG 5) $53,029 - $65,683 Number of Openings: 1 Job Posting Close Date: October 8, 2026 Austin Community College