Mortgage Loan Originator Assistant

Job Description

Job Description

Are you interested in joining a leader in the mortgage industry who offers stability and growth, ongoing training opportunities, and employee engagement? We're hiring a mortgage loan officer assistant who will work directly with and support our loan origination staff. You’ll track leads daily, schedule appointments for the mortgage team, prepare paperwork, and respond to customer inquiries on transactions as needed. If you're a detail-oriented employee with strong communication and time management skills, we highly encourage you to apply.

$37,500

• Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
• Provide administrative support such as screening and making calls, booking appointments, etc.
• Verify all loan package documentation received is accurate and complete in accordance with company policy and procedures and report any discrepancies to the loan originator/ loan officer
• Be the primary liaison between the mortgage loan officer and our clients and schedule meetings to discuss outstanding items
• Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork

• Support the Loan Officer in managing and processing loan applications to ensure timely and accurate completion
• Coordinate with clients to gather necessary documentation, providing clear guidance and support throughout the process
• Assist in maintaining client relationships by delivering exceptional service and addressing inquiries promptly
• Prepare and review loan documents for accuracy, ensuring compliance with industry regulations and company policies
• Collaborate with the Loan Officer to identify opportunities for process improvements and implement solutions
• Monitor the loan pipeline and update stakeholders on the status of applications, fostering transparency and trust
• Facilitate communication between clients, underwriters, and other team members to streamline the loan process efficiently

• Preferably 2-3 years of administrative support in a professional office or mortgage environment
• Preferred degree in banking or finance, and a high school diploma or equivalent is required
• Ability to effectively work in a strong team-oriented environment and provide outstanding communication and customer service to clients
• Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred
• Although not required, having an NMLS license or training is preferred

• Experience in the mortgage industry, with a solid understanding of loan processes and regulations
• Ability to manage multiple tasks efficiently in a fast-paced environment, ensuring timely completion of loan applications
• Proven track record of delivering exceptional customer service and fostering strong client relationships
• Strong organizational skills with attention to detail, ensuring accuracy in documentation and compliance
• Effective communication skills, facilitating clear and supportive interactions with clients and team members
• Proficiency in using loan processing software and other relevant technology to streamline operations
• Ability to work collaboratively with Loan Officers and other stakeholders to identify and implement process improvements

Simple Mortgage Solutions, LLC is a fast-growing mortgage brokerage and direct lender licensed throughout the Southeast. We currently serve clients in Tennessee, Florida, Arkansas, Louisiana, Mississippi, Texas, Alabama, and Colorado (Georgia – soon) , with plans to expand into three additional states by 2026 .

Our mission is simple: to make the mortgage process stress-free. We help clients purchase their dream homes and grow real estate investments by delivering tailored solutions, competitive rates, and personal guidance at every step.

We believe our employees are the heart of our company , and we’re committed to being one of the best mortgage companies to work for—where both our team and clients succeed.

Clients consistently give us 5-star reviews , praising our team’s communication, expertise, and ability to make even complicated transactions feel simple and seamless.

"Life is tough; your mortgage shouldn't be!"