Sr Director. Agent Tools Product & Technology
$296kJobleads-US
- # Sr Director. Agent Tools Product & TechnologyApply: Washington - Seattle Campus: Full time: Posted Today: End Date: October 31, 2026 (14 days left to apply): R-110290At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.**Introduction to the Team**The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company.Expedia Technology teams partner with our Product teams to create innovative products, services, and tools that deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.Within Traveler & Partner Service Platform, you will lead the Agent Tools organization. This team builds the systems customer service agents use to support travelers, partners, and B2B customers, including the agent desktop, case management, routing, and knowledge tools. You will help evolve the platform toward an AI-first, human-supported service model.**Key Responsibilities****In this role, you will:*** Define and deliver the multi-year product and technology roadmap for Agent Tools across Retail, Vrbo, B2B, and financial-institution partner channels.* Lead the Salesforce Service Cloud agent desktop build-out and migration from legacy platforms, sequencing investment and managing delivery risk through cutover.* Advance AI-assisted resolution capabilities, including agent assist, smart routing, and knowledge surfacing, to improve service quality, first-contact resolution, and efficiency.* Partner with Service Platform, AI for Travelers, Operational Excellence, and Traveler, Partner, and B2B Operations leaders to translate frontline insights into product priorities.* Build clear business cases and prioritize tooling investments against measurable outcomes, including adoption, reliability, handle time, cases per agent, self-service rate, contact propensity, and cost per contact.* Build and lead a distributed product and engineering organization, developing leaders, strengthening team capability, and supporting succession planning.* Champion Expedia Group’s Leadership Agreements—Grow, Own, Include—through decisions, communication, and talent practices.* Foster a culture of continuous improvement, experimentation, measurement, and iteration.**Experience and Qualifications****Required*** 10+ years of product and/or technology leadership experience, including at least 3 years leading product and engineering teams that build customer service, CRM, or platform capabilities at scale.* Experience with Salesforce Service Cloud or comparable agent desktop and CRM platforms, including modernization or migration from legacy technology.* Experience delivering service automation through product, technology, and AI, including large-scale agent tooling or self-service capabilities.* Experience leading in a medium-to-large, highly matrixed organization and aligning senior Product, Technology, and Operations stakeholders around shared outcomes.* Proficient communication, stakeholder engagement, operational measurement, and people leadership skills.**Preferred*** Experience in travel, retail, technology, or another consumer-focused industry.* Familiarity with AI/ML applications in customer service and modern service-platform architectures.* Experience managing metrics such as CSAT/NPS, productivity, cost per contact, contact propensity, or self-service rate.* Experience building diverse, distributed teams across multiple locationsThe total cash range for this position in Seattle is $296,000.00 to $414,500.00. Employees in this role have the potential to increase their pay up to $473,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. **Benefits and perks**Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at
- J-18808-Ljbffr Jobleads-US
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Sr Director. Agent Tools Product & Technology in Seattle, WA vacancy
- ...Expedia Group is seeking a Sr Director to own the Agent Tools Product & Technology. You will lead the multi-year roadmap for agent tools across Retail, Vrbo, B2B, and financial partners, plus drive modernization of the Salesforce Service Cloud desktop and AI-enabled service...Senior
$151.2k - $204.6k
...AWS's market leadership while working with new technologies and global clients.Are you passionate about driving product innovation and leveraging new technologies like... ...Experience in building and driving adoption of new tools- Experience with feature delivery and tradeoffs...SeniorFlexible hoursAmazonWebServices
Seattle, WA1 day ago$151.2k - $204.6k
...to ensure that Amazon has the right technology and processes to remain accurate and... ...come in. We're looking for a Senior Product Manager - Technical (Sr PM-T) to join us and help build the... ...qualification - Experience in using analytical tools, such as Tableau, Qlikview,...SeniorFlexible hoursAmazon
Seattle, WA2 days ago- ...Expedia Group is seeking a transformative product leader to head the Agent Tools organization within Traveler & Partner Service Platform in Seattle. You will guide the multi-year product and technology roadmap for agent tooling used by travelers, partners, and B2B customers...Senior
$141.3k - $191.1k
...passionately to create and improve technology and software to solve real-... ...Last Mile Fleet Technology Products team is responsible for a suite... ...advanced technologies and analytics tools to build the world's safest and most efficient fleet.As a Sr. Technical Program Manager,...SeniorFor contractorsWork experience placementFlexible hoursAmazon
Bellevue, WA2 days ago$152.2k - $205.9k
...founders everywhere access to the same technology that powers the world's largest companies... ...The AWS Startups team builds innovative products and platforms that support startup customers... ...expertise directly into the developer tools founders already use, including Claude...SeniorWorldwideFlexible hoursAmazonWebServices
Seattle, WA4 days ago$141k - $225k
...Description:Our Opportunity:Chewy is seeking a Technical Product Manager (TPM) to join our Inventory Technology team in Boston, MA. This role will focus on driving... ...systemsFamiliarity with SQL, data visualization tools, or analytics workflowsExperience with Agile/Scrum methodologies...SeniorLocal areaFlexible hoursChewy
Bellevue, WA4 days ago$151.2k - $204.6k
...for developing science and tech products that enable this $100B+ WW... ...experience.Within Seller Fees, this Sr. PMT will be responsible for... ..., business development or technology experience- Bachelor's degree-... ...Experience in using analytical tools, such as Tableau, Qlikview, QuickSight...SeniorFlexible hoursAmazon
Seattle, WA11 hours ago$163.6k - $221.3k
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through advanced generative AI technologies - revolutionizing how millions of customers discover products... ...'s possible in these fields.As a Sr TPM you will collaborate with...SeniorFlexible hoursAmazon
Seattle, WA3 days ago$151.2k - $204.6k
...Services team is responsible for building the tools and features that support the... ...we support. We are looking for a Senior Product Manager to create the vision, strategy,... ...central team builds end-to-end translation technology, optimizing the quality and cost of translations...SeniorWorldwideFlexible hoursAmazon
Seattle, WA1 day ago$151.2k - $204.6k
...TV, Cloud Cam and Dash Button product lines—is seeking a seasoned product... .... We build science and technology to create Hands Off the Wheel... ...are looking for an experienced Sr Product Manager - Technical to... ...our marketing planning workflow tools, you’ll partner with our team...SeniorWorldwideFlexible hoursAmazon
Seattle, WA2 days ago- Level is a learning technology company dedicated to helping students build real academic and... ...academic proficiency. For educators: Tools that fit naturally into instruction and... ...and technically fluent Senior Technical Product Manager to join our Online Platform department...Senior
$161.9k - $218.6k
...AWS, we're seeking a Senior Product Marketing Manager, Technical... ...future of AI-powered developer tools.As the world's leading cloud... ...thrive at the intersection of technology and business strategy and want... ...tools, code generation, AI agents, or AI-assisted software development...SeniorWork experience placementLocal areaFlexible hoursAmazonWebServices
Seattle, WA4 days ago$181.1k - $245k
...team launching innovative AI products from the ground up. You'll collaborate... ...-of-the-art machine learning technology. The role offers high... ..." means in a world of AI agents- Build and execute go-to-market... ...strategy for developer productivity tools or AI-assisted development...Flexible hoursAmazon
Seattle, WA1 day ago$179.9k - $243.4k
Amazon's Disability, Leave & Services (DLS) Product & Technology organization is looking for a Principal... ..., HRSC, Legal, and the AI/agent platform teams, into a single coherent... ...experience: equip HR partners with the tools, context, and workflows to advocate for...Flexible hoursAmazon
Seattle, WA1 day ago$151.2k - $204.6k
We are looking for a Senior Product Manager, Technical to own an entire product within our... ...customer segments may be emerging. The technology approach may need to be evaluated. You... ..., computer vision, and AI-driven design tooling, all built on a shared telemetry foundation...SeniorWork at officeFlexible hoursNight shiftDay shift$151.2k - $204.6k
...to discover, research, and buy products. Millions of interactions are... ...leadership • Work closely with Sr. engineers and Team Leaders to... ...organization, which owns the technology stack for the Amazon store worldwide... ...in using analytical tools, such as Tableau, Qlikview, QuickSight...SeniorWorldwideFlexible hoursAmazon
Seattle, WA2 days ago$151.2k - $204.6k
We are looking for a Sr PM-T to define the product vision and strategy for Harmony Console - Amazon’s most... ...to engineering discussions around technology decisions and strategy related to a product... ...- Experience in using analytical tools, such as Tableau, Qlikview,...SeniorWorldwideFlexible hoursAmazon
Seattle, WA3 days ago$148.7k - $201.2k
...for recipe management and food production serving all banners.We are looking for a Sr. TPM, with strong business/technical... ..., and a passion to use data and technologies to join the FFT team. We're... ...You focus on driving processes, tools, and statistical methods which support...SeniorWorldwideFlexible hoursAmazon
Seattle, WA11 hours ago$151.2k - $204.6k
...demand for hundreds of millions of products at lighting fast delivery... ...Forecasting team is looking for a Sr. Product Manager-Tech with a... ..., business development or technology experience- Bachelor's degree-... ...data using SQL, Excel and other tools- Experience in building and driving...SeniorFull timeTemporary workSeasonal workWorldwideFlexible hoursAmazon
Bellevue, WA3 days ago$152.2k - $205.9k
AWS is seeking a Product Manager, Technical to drive innovation in large-scale code transformations... ...definition and delivery of services and tools that help enterprises and system... ...management in the cloud computing technology space experience- 7+ years of full product...SeniorFlexible hoursAmazonWebServices
Seattle, WA4 days ago$182.04k - $328.44k
...whole enterprise relies on — the GenAI tools people use every day — and the self-service... ..., gateway and employee AI assistants as products — the roadmap, feature availability, and... ...Science, Engineering, or Information Technology.Preferred Experience5+ years' experience...SeniorFull timeTemporary workPart timeWork experience placementLocal areaFlexible hoursT-Mobile
Bellevue, WA4 days ago$151.2k - $204.6k
...global regulations. We are looking for a Sr. Product Manager - Technical who wants to define... ...governance at Amazon scale — building the tools and experiences that help thousands of... ...platform, working at the intersection of technology, policy, and science. You'll partner...SeniorFlexible hoursAmazon
Seattle, WA2 days ago- ...enjoy shaping the future of product innovation as a product leader... ...delivering a high-quality AI agent builder platform that engineers... ...s connective tissue, MCP for tools and data, interoperable and... ...influences stakeholders across Technology, Risk, Compliance, and the...
JPMorgan Chase & Co.
Seattle, WA12 days ago $199.2k - $269.5k
...intuitive and differentiated technology solutions that solve enduring... ...interact with businesses and how agents service them. A key part of... ...and learns continuously from production traffic. You will navigate 1P... ..., talented, and experienced Sr. Manager, Product Management...SeniorWorldwideFlexible hoursDay shiftAfternoon shiftAmazon
Seattle, WA4 days ago- ...software - including and especially agents - is going to be different.... ..., e.g., MCP connector, tool registry. You'll identify the... ...identify opportunities where our products can make building agents... ...and AI systems. Temporal Technologies is an Equal Opportunity Employer...
$157.08k - $283.44k
...we’re UNSTOPPABLE for our employees!The Sr Product Manager, Technical is a visionary, strategist... ..., respected leader of business and technology execution, and professional relationship... ...Agile methodologies, backlog management tools, and software delivery practicesExcellent...SeniorFull timeTemporary workPart timeLocal areaFlexible hoursT-Mobile
Bellevue, WA11 hours ago- Level, a learning technology company, seeks a Senior Technical Product Manager for the Online Platform department. You will connect engineering and business goals, translating complex requirements into clear roadmaps that deliver measurable value for students, educators...Senior
$117.4k - $216.9k
...AI CRM, where humans with agents drive customer success together... ...re looking for a Technical Product Marketing Manager/Sr Manager who builds the... ...You'll also explore how AI tools themselves can reshape the... ...works.Track emerging AI and technology trends and translate them into...SeniorFull timeSalesforce
Seattle, WA3 days ago$151.2k - $204.6k
We are looking for a Senior Product Manager - Technical to own the product and service roadmap... ...at the intersection of connectivity technology, cloud services, and enterprise product... ...Leo's billing and packet core or AWS AI tools. Close partnership with the ACS TPM...SeniorFlexible hoursAmazon
Seattle, WA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr Director. Agent Tools Product & Technology. Be the first to apply!
Related searches