Quality Assurance Training & Education Support (Medical Assistant/LVN)

Job Description

Job Description

Job Posting: Quality Assurance Training & Education Support (Medical Assistant or LVN)

Summary

We are seeking an experienced Medical Assistant (MA) or Licensed Vocational Nurse (LVN) to join our Quality Assurance Department. This role supports organizational compliance, staff education, and clinical quality improvement efforts. The ideal candidate has strong organizational skills, a passion for training and coaching, and a working knowledge of healthcare workflows. Unlike a clinical or director-level role, this position is headquarters-based and focuses on supporting staff development, competency tracking, and training coordination across the organization.

Key Responsibilities

· Support the planning, organization, and implementation of compliance and quality-related training programs for clinical and non-clinical staff.

· Assist with competency evaluation tracking for new and existing staff, including scheduling and documentation.

· Coordinate continuing education activities and ensure staff meet required certifications (e.g., CPR, annual competencies).

· Develop and maintain education calendars and communicate training opportunities across departments.

· Conduct orientation sessions for new hires in collaboration with department leadership.

· Provide on-the-job coaching and skills support for staff as needed.

· Maintain accurate training and compliance records in accordance with state and federal requirements.

· Collaborate with Quality Assurance leadership on performance improvement and compliance initiatives.

Qualifications

· Medical Assistant (MA) certification or Licensed Vocational Nurse (LVN) license (California).

· Minimum of 2 years of healthcare experience (outpatient, skilled nursing, or clinic setting preferred).

· Strong organizational and documentation skills.

· Experience coordinating training or onboarding is a plus.

· Current CPR certification.

Why Join Us

· Be part of a mission-driven organization focused on quality patient care and compliance excellence.

· Work in a supportive, headquarters-based role with opportunities to learn and grow in healthcare quality assurance.

· Competitive salary and benefits package.

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.

Company Description

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.