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As a Field Service Manager, you’ll be the go-to leader for field operations,
ensuring the right technicians are in the right place at the right time. You’ll
motivate your team, maintain strong customer relationships and keep workflows
efficient. If you’re passionate about leadership and service excellence, this
role is built for you.
What's in it For You:
- $70,000-$90,000 / year
- 24% bonus potential
- A comprehensive benefits package that supports your well-being. For more
details and to view these offerings, visit RDO's benefits page.
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* A company that lives by its core values: they're not just words on a wall,
they're how we work, grow and lead. Learn more about our core values.
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Why RDO?
When you join RDO Equipment Co., you’ll become part of an industry-leading team
providing a world-class experience for customers who do vital work. We deal in
iron from the world’s leading equipment and technology manufacturers, but we’re
a people business first. RDO has grown from humble roots, guided by a family’s
values, and shaped by the strengths, voices and entrepreneurism of our team
members.
Texas has a booming construction industry. The need for RDO's services and
product expertise in this region is diverse. In Laredo, you'll work with
customers of various scales to help them maintain efficiency and profitability
throughout the year. These companies do the important work of building Texas'
infrastructure and supporting its economy, relying on support from RDO team
members every day. Join the growing team in Laredo and make your impact today.
What You Will Do:
* Managing Work Orders: Staying on top of work orders is key. This means
opening and closing orders, keeping track of progress and making sure
everything runs smoothly with internal systems.
* Dispatching and Workflow Management: It's all about assigning the right techs
to the right jobs at the right time. You'll be juggling schedules, managing
workflows, and making sure everyone knows where they need to be.
* Deliver Top-Notch service to customers: Communicate clearly, respectfully and
in a timely manner with customers during the repair process.
* Communication: Whether you're connecting with the team or keeping customers
in the loop, your main priority is to keep everything running smoothly and
ensure everyone is aligned.
* Team Management and Development: Leading a team of techs means motivating
them, supporting their growth, and handling any issues that come up. It's all
about building a strong, talented crew.
* Customer Service and Relationship Building: Happy customers are the best
customers. You'll be making sure they're satisfied, building strong
relationships, and delivering a world class experience every time.
* For a complete list of duties and responsibilities, view the full job
description here.
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What You Will Need:
* Leadership Abilities: Ready to step into a leadership role with a desire to
learn and grow.
* Customer Service Skills: You’re passionate about delivering top-notch
customer experiences.
- Tech-Savvy: You’re confident using computers and quick to learn new systems.
- Experience: Familiarity with our industry is a plus, but not required — we’ll
support your learning.
* Communication: You express yourself clearly, both in writing and in
conversation
* Pace: You thrive in a fast-moving environment where priorities can shift, and
no two days are the same.
* Valid Work Authorization: Candidates must have valid work authorization and
be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
* Supportive culture: Laredo team members stay connected to one another through
team-building events and regular get-togethers.
* Tight-knit team: We like to get together as a team regularly. This includes
for holiday parties and team member appreciation events.
* A winning team: We’re pretty competitive in Laredo and strive to provide
industry-leading service and support to customers.
* Training and development: In Laredo, we make team member training and
development a priority by offering these opportunities to everyone.
