Field Service Technician

Field Service Technician
Olympus Norge AS (ONG) | Endoscopic Solutions


Type of employment:
Permanent employment


Function:
Service & Repair


Location:
Oslo, Norway


Reference Number:
80219970-22062026


Website:

As a Field Service Technician , you'll take the lead in planning and overseeing your daily field service activities with our healthcare customers independently. This position is your opportunity to showcase your expertise in planning, installing, maintaining, and repairing a diverse range of Olympus medical equipment. Your exceptional customer interaction skills will play a vital role in building partnerships and ensuring customer satisfaction.



Your responsibilities

• Planning and managing daily field service activities for hospitals and clinical environments in Norway
  - Installation, preventive maintenance, inspection and repairs of Olympus electrical medical equipment, ranging from endoscopic equipment to other peripheral equipment like lasers
  - Close customer interaction and support to strengthen the partnership and increase satisfaction
  - Product knowledge and quality assurance
  - Training of customers and colleagues
  - Knowledge sharing and improving transparency in the team
  - Follow up on service agreements and implement Olympus' service concept

Your qualification

• Bachelors degree in Biomedical Engineering, Electronics or equivalent technical discipline
  - Proven experience in electronics and repair
  - Prior experience working on-site with hospital equipment is a solid advantage
  - Experience with customer service/support
  - Strong communication skills in both Norwegian and English, both verbal and written, allowing you to effectively assist customers in a professional and friendly manner
  - Service-minded, flexible and structured work ethics
  - Ability to work both independently and collaboratively in a team-oriented setting
  - Valid driving license in Norway is an essential requirement
  The position requires frequent travel throughout Norway, involving an average of approximately 70 overnight stays per year. Travel will be by both car and air, with assignments in various locations across the country

Your competencies

• Motivated and thrives on being out with customers
  - Service-minded, flexible, and structured
  - Strong communication skills, responding in a professional and friendly way when customers need assistance
  - Enjoys working independently, along with supporting colleagues and working as 'one team'

Your benefits

• Competitive base salary + quarterly bonus + overtime reimbursement
  - Pension + health and life insurance
  - 5 weeks of yearly holiday
  - Company car or private car compensation, laptop, iPad and phone
  - Fitness allowance
  - Comprehensive onboarding tailored to your specific role and aligned with Olympus standards

Further information:

We value the diversity of individuals, perspectives, and lifestyles, and prioritise inclusion and mutual respect. We are committed to fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.

We warmly encourage all who wish to bring their talents to this role at Olympus, to apply.