Patient Service Representative 1

Patient Service Representative 1

Represent the agency in a positive manner through telephone and personal contact with program participants, staff, and the general public; provide support to Customer Service Supervisor and department staff.

Major Duties:

1. Answer a multi-line telephone system timely and efficiently and show exceptional courtesy to all callers.
2. Determine the needs of callers and refer to appropriate staff and/or to other community resources.
3. Schedule patient appointments according to availability on schedule.
4. Record and relay messages via the Electronic Medical Record system.
5. Expedite voice mail.
6. Send, receive, log-in and distribute faxes to appropriate departments.
7. Maintain a positive attitude towards clients and staff.
8. Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.
9. Acquire knowledge of programs to assure accurate responses to questions.
10. Enter data for spreadsheets, databases and perform word processing as assigned.
11. As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the Western Nebraska Communities we serve.
12. Perform other duties as assigned

Working Conditions:

• Public interaction 90%, 10% training, meetings, and community interaction.
• Work requires the ability to meet tight deadlines and at times fast paced.
• Flexible work hours as needed.
• Long periods of sitting in a chair.

Physical Requirements:

• Operate office machines.
• Occasional lifting and carrying of up to ten pounds.
• Must regularly talk, hear, and have close vision ability or with correction.

Minimum Qualifications:

Grade 1:

1. High School Diploma or GED required.
2. Preference given to those able to communicate effectively in English and in Spanish. Applicable screening will occur for additional compensation.
3. One year's experience as receptionist or similar office/clerical duties preferred.
4. One year's computer experience in data entry and word processing required.
5. Excellent customer service skills required.
6. Ability to multitask in a busy environment.
7. Physically and mentally able to perform required duties.

Grade 2:

1. Meet minimum qualifications above plus.

1. Two years' experience in customer service OR operation of multi-line telephone system.

Grade 3:

1. Meet minimum qualifications above plus.

2. Five years' experience in customer service OR operation of multi-line telephone system

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law.