Member Experience Manager
$15 - $17 per hourEŌS Fitness
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Core Purpose: To create loyal, lifelong fans and exercise practitioners. We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym. Position Purpose : Develop a team that delivers exceptional customer experience and hits business objectives. Core Purpose : To create loyal, lifelong fans and exercise practitioners. Responsibilities:
* Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at View email address on click.appcast.io or by calling View phone number on click.appcast.io. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
- Takes Initiative in identifying ways to enhance the member experience.
- Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
- Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
- Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
- Ensure members feel heard and valued, maintaining an open line of communication.
- Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
- Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
- Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
- Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
- Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
- Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
- Excellent communication (written and verbal), problem-solving, and interpersonal skills.
- Ability to multitask and thrive in a fast-paced, customer-facing environment.
- Strong organizational skills and attention to detail.
- Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
- Knowledge of fitness industry operations, including membership management and billing processes.
- Must successfully pass background check.
- Must Obtain a CPR certification within 30 days of employment. *
- Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and plus one family member.
- Discounted Personal Training, and merchandise - including supplements.
- Employee referral program.
- Daily Pay offered - access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- 401(k) + Company matching!*
- Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at View email address on click.appcast.io or by calling View phone number on click.appcast.io. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Member Experience Manager in South Jordan, UT vacancy
$15 - $22 per hour
...is seeking Shift Supervisors / Assistant Managers to oversee daily restaurant operations,... ...Managers are responsible for supervising crew members, assigning work positions, assisting... ...advancement opportunities depending on experience and location. Shift Supervisors and...SuggestedHourly payFull timeShift work- ...seeking a friendly Host / Takeout Team Member to be the first point of contact for guests... ...Your role will include greeting guests, managing wait lists, and ensuring accurate... ...candidate will have previous customer service experience and the ability to thrive in a fast-...SuggestedFlexible hours
$16 per hour
...A major retail company in West Jordan is seeking a Guest Advocate to enhance guest experiences through effective communication, problem-solving, and teamwork. You'll assist with guest services, promote loyalty programs, and ensure a friendly shopping experience. Candidates...SuggestedHourly payFlexible hoursNight shift- ...Training & development ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Brad Smith - State Farm Agent, you are vital to our... ...to both cold and warm leads. QUALIFICATIONS: Experience in insurance sales or account management preferred....SuggestedFlexible hours
- ...distributing daily reports, inputting financial information, and ensuring guest satisfaction. A high school diploma and prior accounting experience are preferred. Benefits include competitive wages, health insurance, paid time off, and travel discounts. Must be able to work...SuggestedNight shift
$15 - $17 per hour
...our work environment as well. Like our members, our employees know how to rise to a challenge... .... Our Assistant General Manager, reporting directly to the General Manager... ...Qualifications: ~2 years of customer service experience. ~3-4 years of sales experience. ~1...Hourly payDaily paidFull timePart timeFlexible hoursWeekend work- ...Hiring Immediately / Hourly Assistant Managers We are rapidly expanding and are looking... ...... Our focus is developing our Team Members and Assistant Managers into the future... ...Higher One to two years of restaurant experience preferred. One Year as assistant manager...Hourly payLocal areaImmediate start
$45k - $47k
...looking for a new, challenging and rewarding management career with the ability to travel across... ...while leading a group of traveling team members. You will have the opportunity to... ...equivalent Previous reset and/or managerial experience a plus *Waiting period and eligibility...Full time$125k - $160k
...Description Summary The Project Manager is responsible for the overall planning,... ...Qualifications Must have OSHPD experience Bachelor's degree in civil engineering... ...specifications. Effective working as a team member and knows how to delegate to other team...Contract workTemporary workFor contractorsFor subcontractorWork at officeFlexible hours- ...Project Manager - South Jordan, UT Job Description WSP is looking for a Project Manager... ...science, or a related major, or equivalent experience in a technical or engineering firm.... ...mid‑level to senior‑level team or project members, with strict adherence to QA/QC. Proficiency...Contract workFor subcontractorLocal areaFlexible hours
- ...Maintained Here. Job Summary The Project Manager works with the operations team to ensure... ...: Work well with the operations team members, leveraging their expertise Work with the... ...quality, and customer service Education and Experience: BA in Landscape Architecture,...Long term contractFull timeContract workFor contractorsFor subcontractor
- ...quality service and promoting company values. Responsibilities include team management, cash accountability, and maintaining store readiness. The ideal candidate should have prior QSR experience, excellent communication skills, and the ability to manage customer...Shift work
- ...for an architecture firm. If you have no experience in an architecture or architecture... ...please do not apply.Responsible for leading, managing and overseeing the entire architectural... ...projects.Will lead a team of 2-3 staff members and be responsible for their productivity...Contract workFor contractorsWork experience placementWork at officeLocal area
- ...Overview District Manager At Café Zupas, we serve house-made and globally-inspired soups... ...we make, we ask is it right for our team members and our guests. It’s why we source the... ...is: 2-5 years of multi-unit leadership experience Available to work a five-day set schedule...
- ...General Manager Quality is our recipe here at Wendy's. And like the fresh ingredients... ...restaurant, mentoring and developing team members so you and your store are successful.... ...As a candidate, you have three years experience working as a restaurant general manager...Daily paidFlexible hours
- ...GENERAL MANAGEMENT OPPORTUNITIES We're glad you're here. You may know us as the... ...your Restaurant Management Team and Team Members through performance, engagement, and training... ...tasks Applicants should have experience with inventory, cost controls and cash handling...Casual workLocal areaFlexible hoursShift work
- ...General Manager The General Manager is responsible for ensuring that the center is run... ...to maximize the employee and guest experience. • Over sees weekly inventories of each... ...and makes sure that each management team member follows all cash handling procedures including...Hourly payWork at officeFlexible hours
$65k - $70k
...our work environment as well. Like our members, our employees know how to rise to a challenge... ...leader to take on the role of General Manager. Reporting to the District Sales Manager... ...team that delivers exceptional customer experience and hits business objectives. Core...Daily paidFull timePart time- ...neurovascular intervention. We welcome team members who approach their work with courage,... ...initiatives and projects. Oversee risk management activities. Provide expert guidance on regulatory... ...teamwork abilities. Knowledge and experience of regulatory requirements and quality...Temporary workSummer work
- ...food—we’ve been creating unforgettable experiences. We know that our recipe for success isn... ...responsibilities. As a Village Inn General Manager, you will: Lead by example, creating... ...for every guest and every team member. Oversee daily operations to ensure smooth...Local areaFlexible hours
$18.5 per hour
...General Manager When you join Victra Victra is the largest Verizon... ...a General Manager, you shape our guest experience. By coaching your team, you help them give... ...company objectives and priorities to team members and providing timely follow up....Local areaNight shiftWeekend workAfternoon shift- ...growing pizza chains is searching for General Managers for our Utah Locations. We are... ...General managers must be able to manager team members, must be accountable for day to day... ...Applicants Qualities ~2+ years management experience ~18 years or older ~ Computer...
- ...Description Summary The Quality Control Managers work to understand the client's needs... ...stringent safety protocols among staff members, cultivating a secure and conducive... ...and special projects as directed. Experience/Education ~ Degree in Engineering or...Temporary workFor contractorsWork at officeFlexible hours
$19.5 - $22.5 per hour
...seeking to hire a full-time Residential Care Manager for In-Home Caregiving. Would you like... ...at $19.50-$22.50 per hour, depending on experience. In addition, we offer our full-time... ...a difference ! We support our team members and work really hard to recognize their...Hourly payFull timePart timeWork at officeFlexible hoursShift workNight shiftAfternoon shift- ...restauranton a day-to-day basisas a Shift Manager. You will help themanagement team,... ...shift operates smoothly.You’ll alsohelpteam members through performance and training initiatives... ...of restaurant or retail management experience. Have impressive examples of providing exceptional...Casual workFlexible hoursShift workDay shift
$15 - $19 per hour
...energetic individual with a passion for guest experience and hospitality to Join our team. We are... ...Supervise and lead team members during shifts Ensure all safety rules and... ...meet performance expectations Handle cash management and basic reporting tasks Respond to incidents...Hourly payFlexible hoursShift workWeekend workAfternoon shift- ...Senior Client Manager At Gallagher, we're united by a commitment to service, growth,... ..., managing accounts, and mentoring team members. This is your chance to join a team that... ...client service and/or claims management experience -OR- High School degree/GED with 10+ years...Work at officeLocal areaFlexible hours
- ...What you'll do As an Open/Close Shift Manager, you will supervise, coordinate and delegate... .... You will mentor and develop crew members and Team Trainers. You will partner with... ...screening. One or more years of restaurant experience preferred. Ability to multi-task while maintaining...Shift work
- ...and sport the cool uniform. Being a Shift Manager at a SONIC Drive-In restaurant is the... ...every guest to have an enjoyable dining experience every time they come to SONIC. Basic job... ...trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops Directs and...Immediate startShift workNight shiftWeekend work
$24.25 per hour
...variety of perspectives, backgrounds, and experiences. We are committed to fostering a... ...Center Director, the Supportive Services Manager is responsible for leading the efforts of... ...# Hire, train, mentor, and support team members through hands-on guidance and resource sharing...Full timeTemporary workPart timeWork visaMonday to FridayShift workWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Experience Manager. Be the first to apply!
Related searches
- oil gas manager South Jordan, UT
- childcare manager South Jordan, UT
- federal government manager South Jordan, UT
- adoption manager South Jordan, UT
- fashion manager South Jordan, UT
- conservation manager South Jordan, UT
- senior manager diversity & inclusion South Jordan, UT
- greenhouse manager South Jordan, UT
- parks and recreation manager South Jordan, UT
- senior manager legal South Jordan, UT



