Network Support Technician

Job Overview

We are seeking a hands-on Network/IT Support Technician based out of San Francisco to provide on-site technical support during the first week of operations for a new office. This role will focus on validating network performance, resolving connectivity issues, assisting end users, and ensuring all workplace technology is fully operational.

Key Responsibilities

• Network Validation & Testing
  • Validate Wi-Fi and wired network performance using standard tools (e.g., speed, latency, packet loss, jitter)
  • Verify proper configuration and operation of DHCP, DNS, VLANs, and firewall access
  • Conduct coverage testing and identify weak signal areas or interference issues
  • Document findings and escalate issues to network vendors or internal teams as needed
• Connectivity Troubleshooting & Vendor Coordination
  • Diagnose and resolve end-user connectivity issues (wired and wireless)
  • Act as the on-site liaison with ISP and managed service providers to coordinate issue resolution
  • Track and manage incidents through resolution, ensuring timely follow-up
• Device Installation & Setup
  • Install and configure network-connected devices including printers, PoE-powered sensors, and IoT devices
  • Verify device connectivity, firmware status, and integration with internal systems
  • Ensure proper labeling, cable management, and physical setup standards
• Audio/Visual (A/V) Support
  • Deploy, configure, and test conference room A/V systems (video conferencing, displays, microphones, speakers)
  • Troubleshoot common issues with platforms such as Zoom, Teams, or Google Meet
  • Provide basic user guidance for conference room technology
• End-User Support
  • Provide hands-on support for employee devices (laptops, peripherals, docking stations)
  • Troubleshoot OS-level issues (macOS/Windows), VPN access, and corporate applications
  • Manage and resolve support tickets using the company's ITSM tool
  • Deliver high-quality, responsive user support during the office launch period

Qualifications

• 2+ years of hands-on IT support experience in an office environment
• Core networking fundamentals (e.g., basic network layers; differences between ARP vs. MAC address tables; DNS vs. DHCP)
• Experience with endpoint troubleshooting (macOS and/or Windows)
• Hands-on experience with physical network setup, including racking equipment and patching
• Experience with A/V conferencing systems and common collaboration tools, including setup and troubleshooting
• Familiarity with common tools such as SSH, SNMP, AWS, GitHub, Terraform, and modern AI-assisted tools (e.g., Claude, Codex)
• Ability to work independently in a fast-paced, on-site environment
• Strong communication skills and a customer-service mindset

Nice to Have

• Experience supporting new office openings or IT deployments
• Familiarity with enterprise Wi-Fi platforms (e.g., Juniper/Mist, Aruba, Cisco)
• Basic knowledge of structured cabling and PoE infrastructure

Compensation

Estimated Pay Range: $35.01 - $50.00 USD. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.