Clinical Director (Senior Consultant)

Job Description

Job Description

Summary

Technical Assent is seeking a Clinical Director at the Senior Consultant level to support a mission-driven Department of Veterans Affairs qualitative research program focused on assessing outcomes from mental health, suicide prevention, and PAWS PTSD-support services for Veterans. The Clinical Director will provide clinical leadership, interviewer training, crisis protocol oversight, and staff support to ensure Veteran interviews are conducted with sensitivity, consistency, confidentiality, and compliance with program requirements.

The Clinical Director will be responsible for the following project-specific duties:

• Oversee training of interview personnel in relevant mental health topics, including the sensitive nature of collecting information from Veterans receiving mental health and/or suicide prevention services.
• Support the development, implementation, and ongoing compliance of crisis protocols, including protocols for contacting the Veterans Crisis Line when needed.
• Provide clinical support and consultation to staff conducting structured telephone interviews with Veterans.
• Ensure interviewers are prepared to conduct conversations in a sensitive, quiet, confidential, and Veteran-centered manner.
• Support compliance with VA-provided interview protocols, scripts, quality standards, and urgent or emergent response procedures.
• Advise the project team on clinical risks, Veteran sensitivity considerations, and appropriate escalation procedures.
• Participate in quality control activities related to interviewer performance, Veteran experience, and adherence to clinical and crisis protocols.
• Support onboarding and refresher training for interview staff, including training related to human subjects protection, HIPAA, information security, and the handling of sensitive mental health information.
• Collaborate with other project leadership to maintain continuity of operations and timely completion of project requirements.
• Contribute to weekly status updates, quarterly reporting, and issue resolution related to clinical oversight, interviewer readiness, and quality assurance.
• Maintain awareness of response and retention challenges and advise on Veteran-centered outreach practices that improve engagement while preserving privacy, sensitivity, and trust.
• This position is primarily remote with the possibility of limited scheduled travel to the Washington, DC metro area

• Active clinical license in a relevant mental health field.
• Bachelor's or master's degree in a field related to mental health, such as psychology, psychiatry, social work, counseling, or a closely related discipline.
• Professional experience supporting mental health, behavioral health, crisis response, suicide prevention, PTSD, or other sensitive human services programs.
• Experience training, coaching, or supporting staff who interact directly with individuals discussing sensitive or personal topics.
• Ability to develop, implement, and monitor compliance with crisis escalation or urgent response protocols.
• Strong judgment, discretion, and communication skills when handling sensitive information and supporting staff through difficult respondent interactions.
• Ability to work collaboratively with project managers, data teams, interview staff, and client stakeholders.
• Ability to complete required background checks and project training, including VA TMS Information Security and HIPAA training and CITI Program Human Subjects Protection training.
• Commitment to confidentiality, privacy, human subjects protection, and respectful engagement with Veterans.

• Experience supporting programs for Veterans, military-connected populations, or public sector health agencies.
• Experience with VA, VHA, federal health programs, or federally funded research and evaluation efforts.
• Experience with suicide prevention, PTSD, trauma-informed care, crisis intervention, or mental health outcomes assessment.
• Experience supporting telephone-based interviewing, survey research, call center operations, CATI-enabled interviewing, or structured data collection.
• Experience developing interviewer training materials, quality assurance procedures, clinical guidance, or escalation workflows.
• Familiarity with HIPAA, human subjects protection, privacy requirements, and secure handling of sensitive health-related data.
• Experience contributing to client-facing reports, status updates, quality reviews, or operational improvement recommendations.
• Demonstrated ability to mentor staff and strengthen team capability in a mission-focused consulting environment.

As a Senior Consultant, the Clinical Director will also be expected to:

• Lead teams or workstreams tasked with preparing and delivering high-quality, on-time client deliverables.
• Build trust and rapport with client stakeholders by understanding project tasks in the context of broader mission goals, risks, and outcomes.
• Anticipate project risks and client needs, and support decisions through high-quality deliverables, analysis, recommendations, and professional judgment.
• Independently manage time and priorities while leading others in completing a range of project tasks.
• Mentor colleagues in applying professional expertise, project methods, and core capability area knowledge.
• Continue developing expertise in relevant capability areas and professional disciplines.
• Lead the application of Technical Assent's consulting approaches and methods within the assigned scope of project responsibility.
• Contribute to organizational capability by helping develop reusable process assets, templates, tools, and methods that improve consistency and service quality.
• Support business development when needed by contributing expertise to customer research, opportunity shaping, solution development, proposals, or request for information responses.
• Share knowledge with internal and external peers through writing, speaking, or other thought leadership activities.
• Maintain a professional demeanor that reflects Technical Assent's values and strengthens trust with clients, partners, and team members.

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client. Your team will work IN and ON the client's core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence , Grounded in Understanding, and Focused on Impact .

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture. You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client's mission. The team will work with users, prototype, develop, and deliver new capabilities. We hold ourselves accountable to impacting outcomes.

Additional Information:
Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Hiring decisions are based solely on merit, qualifications, and business needs. We offer a highly competitive benefits package to all full-time employees that includes:

• Flexible PTO
• Healthcare coverage (medical, dental, vision)
• FSA and HSA
• Short and long-term disability
• 401(k) with employer contributions, training and wellness allowances, and commuter benefits.