Employee Experience & Executive Operations

Employee Experience & Executive Operations

This is not a traditional Executive Assistant role. It's also not a traditional HR or Employee Relations position.

This role sits at the intersection of people, culture, hospitality, leadership support, and operational execution.

We are looking for a rare kind of person someone employees naturally trust, leaders rely on, and chaos quietly avoids. Someone who can read a room, anticipate needs, create meaningful moments for employees, protect confidential information, and help keep a fast-moving organization connected and operating at a high level.

This person will serve as both a trusted right hand to the General Manager and a key contributor to the employee experience and company culture throughout the organization.

What This Role Really Looks Like

One moment may involve walking departments, checking in with employees, and getting a feel for team morale and dynamics.

Another may involve coordinating employee recognition, or organizing department recognition events or larger company-wide events.

Sometimes it means realizing a hot summer afternoon calls for a few hundred ice cream bars for the team before anyone else thinks of it.

At the same time, this role requires strong executive support skills helping manage priorities, projects, communication, organization, follow-through, and day-to-day operational flow for the General Manager.

This role is deeply connected to the heartbeat of the company.

Who You Are

You are warm, emotionally intelligent, grounded, and highly observant.

Employees naturally trust you because you are approachable, genuine, and discreet.

Leadership relies on you because you are organized, thoughtful, loyal, and capable of handling sensitive information with professionalism and maturity.

You know how to make people feel heard without feeding unnecessary drama or emotion. You understand the difference between a true issue that requires action and a moment where someone simply needs perspective, support, or a listening ear.

You are equally comfortable:

• Walking all departments from the shop to the sales department and all of the others simply talking to the employees
• Planning employee appreciation events
• Managing sensitive conversations confidentially
• Coordinating projects and logistics
• Supporting executive priorities and communication
• Creating structure without creating bureaucracy

You notice details others miss. You anticipate needs before they are spoken. You follow through. You protect trust. And you genuinely care about people.

What You'll Do

Employee Experience & Culture

• Build strong relationships with employees across all departments
• Serve as a trusted and approachable resource for employees
• Help maintain a positive, connected, and accountable culture
• Support employee engagement initiatives, recognition programs, birthdays, anniversaries, and morale-building efforts
• Assist in planning and executing company events, department events, and community involvement activities
• Maintain awareness of employee morale and team dynamics across the organization

Executive Operations Support

• Serve as Executive Assistant and operational support partner to the General Manager
• Help manage priorities, communication, scheduling, projects, and follow-up
• Screen requests, communication, and information with professionalism and sound judgment
• Assist in keeping initiatives organized and moving forward
• Maintain absolute confidentiality and discretion at all times

Creative + Operational Balance

• Bring thoughtful ideas to improve employee experience and organizational culture
• Turn ideas into organized, executable plans
• Balance creativity with strong execution and attention to detail

What This Role Requires

• High emotional intelligence and professionalism
• Exceptional interpersonal and communication skills
• Emotional maturity and sound judgment
• Strong organizational and project management abilities
• The ability to remain calm, objective, and level-headed in a high-interaction environment
• Discretion and comfort handling confidential information
• Initiative, follow-through, and accountability
• Hospitality-minded thinking and attention to detail
• Confidence without ego

Schedule & Presence

While this role will generally follow a MondayFriday schedule, flexibility is important. Company events, employee activities, community involvement, and leadership support will occasionally require evening or weekend availability.

Because this role is deeply connected to the employee experience, company culture, and day-to-day operations of the organization, in-person presence is essential. This is not a remote position.

The right person for this role understands that meaningful culture and strong leadership support are built through visibility, responsiveness, relationships, and showing up consistently for both employees and leadership.

This Role Is NOT For Someone Who:

• Wants a purely administrative or task-only role
• Needs constant direction or oversight
• Struggles with confidentiality or discretion
• Becomes emotionally reactive or overwhelmed easily
• Thrives on drama, gossip, or unnecessary escalation
• Prefers rigid structure over human connection
• Has difficulty balancing empathy with professionalism

Why This Role Matters

This role carries influence without hierarchy and trust without micromanagement.

The right person will have a meaningful impact on the employee experience, company culture, leadership operations, and the day-to-day energy of the organization.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Employee discounts on vehicle purchases and services.
• Competitive salary of $60K$72K DOE