Workplace Services Representative

Workplace Services Representative

Superior, WI (then Duluth, MN due to office move scheduled for 12/1/26) M-F, 7:45-4:15pm Role Transition Beginning December 1, this role will transition from being primarily receptionist-based to primarily administrative support for the Global Mobility, Real Estate, and Workplace Services teams. *** is moving building and will no longer have a need for full-time front-desk duties. The position will continue to provide front-desk and receptionist coverage as needed while taking on expanded administrative, coordination, and operational responsibilities across these teams.

Specific Accountabilities

• Answer phones
• Visitor Management
• Photo ID badges and upload picture to WorkDay
• Name plate requests, input location information in WorkDay
• Action invoices and Service Now tickets for Workplace Services
• Elink, SharePoint, Service Now, E-mail response activities
• Vendor Management
• Liaison for large moves, weekly moves, additions, and changes
• Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.)
• Provide back-up (alternate) coverage for other Workplace Services team members
• Participate in various projects such as Environment Health & Safety initiatives, sustainability programs or other facility related projects
• Deal with difficult situations and clients in a calm and professional manner
• Cross Train with other Navigators and Workplace Services Coordinators
• Parking Management
• Access Card Management
• Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality.
• Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn. liaison, drafting template communications, entering work orders, etc.)

Knowledge, Skills & Abilities

• Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service
• 1-3 years' experience in an office administration role or customer service role
• Must have the ability to manage and prioritize across multiple areas and issues
• High energy and enthusiastic with a desire to provide an exceptional customer service experience
• Demonstrated problem solving skills
• Proficiency in Microsoft Office Suite (Word and Excel) is required
• Ability to create and innovative effective solutions to challenges
• Maintain the integrity of the company brand and protect the company's reputation in interactions with guests, employees and contractors
• Possess keen attention to detail and has the ability to maintain confidentiality at all times
• Significant communication skills; written and verbal skills both in-person and on the telephone

Product: Administrative work requiring initiative and positive professional demeanor Respond quickly and efficiently in a dynamic environment Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans and execution