Bridge2Life Manager

Bridge2Life Manager

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Bridge2Life Manager. This role will monitor the day-to-day operations of the B2LC, ensure and promote compliance with quality control measures dictated by federal, state, and local regulations, and ensure operational activities are conducted within constraints established by approved policy and procedure. This role monitors and participates in the quality assurance process for reviewing donor charts. Performs services for multiple offices, designs, implements and monitors all services provided as determined by policy and procedure. Must be able to exercise independent judgment, multi-task, and have excellent interpersonal skills. Flexible scheduling based on business needs. This is an onsite role in Nashville or Knoxville.

Key responsibilities this position will perform include:

1. Directs orientation, training and evaluation of new employees. Jointly responsible for staffing and development of B2L staff.
2. Evaluates and oversees statistical data for key performance indicators. Identify and take action to improve communication activities to facilitate donation, and report findings to B2L Director
3. Oversees and reviews Safety and Training Files for each of the B2LDC staff to ensure accuracy and completeness.
4. Monitor staff performance including but not limited to work distribution, personnel and human resource issues
5. Ensure the team keeps the flow of the room and maintaining a sense of urgency with calls handled, ensuring donation is maximized.
6. Serves as subject matter expert and resources regarding daily B2LC operations as determined by policy and procedures and industry standards.
7. Monitors and evaluates the effectiveness of DCIDS SOP's, policies and procedures and ensure the highest quality service and efficiency and implements new procedures and protocols as needed.
8. Strategize with B2LC director on the direction of the B2LC and plot strategies for staffing, processes, issues and growth within B2LC.
9. Reports any deviations with quality, phone systems, processes as well as unforeseen incidents that may arise to the B2LC director
10. Performs other related duties as assigned by B2LC director

The ideal candidate will have:

• BA/BS degree in related field preferred. Medical background preferred
• 2+ years of experience in Tissue Banking or related field required
• 4+ years of experience of customer service in a high-volume setting
• 3+ years of direct management experience is required
• CTBS license required (CTPC)
• Excellent written and verbal communication skills required
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.
• Strong data entry and typing skills required. Knowledge of ACD systems.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.