Ticketing - Inside Sales Associate 2026

Inside Sales Associate 2026-2027

This internship is intended to develop sales skills and provide experience for future success. We are committed to providing members of our team with a strong foundation to build a career in the sports industry, whether with the Ravens or elsewhere. Inside Sales Associates will benefit from an on-going training program where we will coach best practices, sales techniques and valuable skills to be successful in the sports industry. Time frame: July 2026 - June 2027 (12 months)

Inside Sales Associates will typically work a minimum of 35-40 hours per week during normal business hours. Hours can increase based on availability, volume of work needed to complete, event schedules and how well the Associate has performed the duties assigned. Hours will increase in conjunction with stadium events and Ravens home football games.

Job duties and responsibilities:

• Selling a full menu of ticket-related products including but not limited to Permanent Seat Licenses (and associated full season tickets), hospitality packages, premium club memberships and groups.
• Making 40+ calls/day from qualified lists provided. Encouraged to generate personal leads through referrals, networking, social selling, and effective research.
• Create and develop new business by regularly pitching new prospects through in-stadium visits, external appointments, virtual sales appointments/tours, phone prospecting, social selling, and events.
• Attend outside events (in-person & virtual) with the purpose of selling ticket packages, networking, gathering leads and prospecting.
• Provide excellent service through effectively following up with customers and prospective customers to build relationships and drive business.
• Effectively handle incoming sales calls from prospective clients for all ticket sales products.
• Meeting or exceeding established sales goals for all ticket products.
• Contributing positively to a competitive sales team culture and ticket office environment.
• Participate in weekly sales team meetings and coaching sessions.
• Representing the Ravens professionally to support ticket sales efforts and promotional initiatives for all home games and assigned events, while interacting with clients and prospects at sales tables or via seat visits.
• Daily inbound phone coverage to assist organization's strong customer service.

Required education and/or experience:

• Bachelor's degree
• Past experience or internships with a team, college or in the sales industry is preferred

Requisite abilities and/or skills:

• Strong organizational skills, time management skills and attention to detail required
• Strong verbal and written communication skills
• Ability to work collaboratively with others, establish a rapport and build strong interpersonal relationships
• Availability and willingness to work extended hours, including nights and weekends as well as games and events as necessary
• Familiarity with Baltimore area and market a significant bonus
• Ticketing system and Salesforce CRM experience a bonus
• Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required

Expectations:

• Perform duties as outlined by the Ravens Organizational Mission, Common Purpose and Quality Standards provided upon your acceptance to the Inside Sales program.
• Project a professional image in all interactions with customers and fellow Ravens employees.
• Arrive on time and perform your duties within your scheduled hours.
• Contribute to winning and have fun!

Attire: Business casual unless otherwise directed.

Pay/benefits:

• 17.00 per hour (with limited bonus and commission opportunities), hour overtime eligible
• Daily meals provided
• Company paid health insurance
• Comp tickets for home games
• Health & Wellness Leave
• Wellness Classes / Gym Access

Application process:

• Upload and submit a resume AND cover letter
• Complete the required additional screening questions as part of the application
• Applicants who do not include all required information will be removed from consideration.
• Those moving forward will receive an email from View email address on click.appcast.io to complete a video interview. Please follow the instructions in the email within 5 days of receiving it to complete your screening interview in order to continue to be considered for employment.
• If you are selected for an interview, we will contact you. No follow-up phone calls or emails inquiring about the position will be accepted.

As an equal opportunity employer, we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities, sexual orientations, gender identities, socio economic status, as well as military veterans and individuals with disabilities, to apply.