Call Center Contact Associate (Epic Required)

Job Description

Job Description

Our organization is a premier, academically affiliated health system and the region’s largest healthcare provider, renowned for delivering world-class clinical care across an expansive network of specialty clinics, community health centers, and teaching hospitals. As a primary driver of patient navigation and operational excellence, our contact center team serves as the vital link between patients and specialty care providers across complex fields like Dermatology and Urology, ensuring rapid access to care, accurate intake, and a seamless clinical experience from the very first interaction.

salary: $22.99 - $23 per hour
shift: First
work hours: 8 AM - 5:30 PM
education: High School

Responsibilities

Daily Impact & Key Duties

• Facilitate inbound and outbound patient communications, handling an average volume of 80 to 100 calls daily.
• Execute accurate appointment scheduling and referral processing utilizing the Epic electronic health records (EHR) system.
• Collaborate with clinical teams and management to streamline patient intake and optimize administrative workflows.

What You'll Bring to the Table

• Proficiency with the Epic EHR software platform (Must Have)
• Background in high-volume call handling or medical contact center environments. (preferred)
• Reliable work ethic with strict commitment to punctuality and schedule adherence.

Why Join Us

• Earn a structured rate of $23.00/hr.
• Complimentary Parking
• Standard full-time day hours Monday to Friday (8:00 AM – 5:00 PM)
• 4-to-6-month contract assignment with potential for extension based on performance.

Skills

• Call Center
• Epic
• CRM
• Telephone Etiquette
• Medical Terminology
• Medical Secretary Duties

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on ziprecruiter.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.