Business Operations Associate

Company Overview

Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock's platform has been used by clients in all 50 states and across 42 countries.

Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.

Mission : Simplify the real estate closing experience for all parties

Vision : Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer's largest investment in their life.

We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board, and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences. We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

About the Role

We're looking for an analytical, detail-oriented Business Operations Associate to support data-driven decision making & strategy across the company. This role will work with stakeholders across Product, Sales, Customer Success, and Operations, helping turn raw data into insights that improve efficiency, performance, and growth.

This role is ideal for someone who is technically savvy, strong in SQL, and excited to build the reporting foundation that helps a growing business run smarter.

What You'll Do

• Collaborate with revenue, product, sales, marketing, and customer success to define how they measure success and build the tools (dashboards, reports) to operationalize
• Analyze business performance metrics and surface actionable insights
• Partner with Revenue Operations and business leaders to support forecasting, planning, and goal-tracking
• Identify operational gaps and inefficiencies and recommend process or data improvements
• Support ad-hoc analysis for leadership and cross-functional initiatives
• Ensure data accuracy and consistency across systems Help document metrics definitions, reporting logic, and operational processes

What We're Looking For

• Curious, proactive, and comfortable working in a fast-paced, evolving environment
• 3+ years of experience in business operations, analytics, consulting, finance, or a similar analytical role

• Strong proficiency in SQL or Python (required)
• Experience working with dashboards or BI tools (Looker, Tableau, Power BI, or similar) is a plus
• Ability to communicate with data-clearly explaining findings and implications to both technical and non-technical stakeholders and to connect insights to the big picture
• Experience with Python for scripting, automation, or working with APIs (nice to have)

• Strong analytical and problem-solving skills with a high attention to detail

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:

• Competitive salary
• Equity compensation
• Medical, dental, vision, and life insurance
• Flexible PTO
• 401(k) match
• Maternity/paternity leave
• Fully-subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker rooms
• Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.