Customer Retention Specialist

Customer Retention SpecialistAt Josie Polk State Farm Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with usWe are seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.ResponsibilitiesCommunicate with existing customers regarding renewals and coverage options.Review accounts and assist with updates or changes as needed.Identify opportunities to enhance customer satisfaction and engagement.Maintain accurate records and documentation of interactions.Collaborate with team members to meet retention and outreach objectives.QualificationsStrong interpersonal and problem-solving abilities.Effective communication and listening skills.Detail-oriented with a focus on customer experience.Previous experience in customer service or account management preferred.Must be able to obtain applicable state insurance licenses.Compensation: $15.00 - $25.00 per hourLocation Address: 11020 Quivira Rd. Overland Park, KS 66210About Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.Our office is located in Overland Park.If you want a career, not a job, then we encourage you to apply.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.