E-Commerce & Inside Sales Assistant

E-Commerce & Inside Sales Assistant

The E-Commerce & Inside Sales Assistant facilitates the entire sales cycle, from client interaction, garment ordering decoration ordering, invoice submission, and payment, collection, follow up, and review. The E-Commerce & Inside Sales Assistant reports to the Inside Sales Specialist.

Abilities Required

• Excellent typing & computer skills
• Exceptional organizational skills & ability to focus for long periods of time.
• Thorough attention to detail.
• Basic math skills & ability to count and retain numerical information.
• Read & Understand English
• Ability to operate under pressure & time constraints.
• Ability to interpret, transpose, & accurately reproduce data with speed & accuracy.
• Visual memory retention skills to help build your product knowledge
• Proficient with Excel, Word, Email
• Personable
• Responsible
• Strong communication skills; both written & verbal are needed for clients & the internal team

Specific Responsibilities

• Extreme attention to detail in all aspects of duties, email composing, order entry.
• Enter client order into our production software, NOMOS.
• Works with clients to find solutions to order issues.
• Extremely organized, follow the system and steps for the role.
• Communicate with production staff on a regular basis to ensure timely order completion
• Manages eCommerce platform store creation, ordering, and inventory.
• Use NOMOS to create work orders & order garments.
• Use Order My Gear tool to execute all phases of online store sales
• Work with Accounting Dept. to ensure timely payments from customers.
• Actively pursue & develop new leads & accounts.
• Maintain a positive & energetic attitude towards existing & potential customers.
• Work closely with the Social Media & Marketing Coordinator and Graphic Artists to coordinate new marketing & social media campaigns.
• Answer phone, emails, texts, faxes, etc. with professionalism & promptness (inside 24hrs)

Key Performance Indicators

• Doing whatever it takes to ensure the customer is more than satisfied with the entire sale process.
• Receive great compliments, client testimonials, and survey results.
• Consistently outperform previous quarter results in both profitability and revenue.
• Become an expert that customers seek out.
• Cultivate & promote AR's Purpose, Vision, Mission & Core Values everyday.
• Consistently showing up for work on time and putting in extra time when required.
• Effectively communicating with departments to create a seamless & highly productive work environment.
• Consistently meet client deadlines & ensure orders go out at the highest quality standard in terms of appearance and accuracy