Shift Lead / Hourly Manager / Assistant Manager Texas Steakhouse

Texas Steakhouse is looking for a Shift Leader who has experience in the restaurant industry. We are looking for someone who enjoys working with people, and who is able to lead a team. We want someone in our Front of House who can communicate our guest's needs to the other management and to Back of House, and can create a relationship with our guests that will keep them wanting to come back.

About the Role:

The Hourly Manager plays a critical role in overseeing the daily operations of a retail or service environment, ensuring that all hourly employees are effectively managed to meet organizational goals. This position is responsible for maintaining high standards of customer service, operational efficiency, and team productivity during assigned shifts. The Hourly Manager acts as a key leader on the floor, providing guidance, support, and motivation to hourly staff while addressing any issues that arise promptly and professionally. They collaborate closely with senior management to implement company policies, manage schedules, and drive sales performance. Ultimately, the Hourly Manager ensures a positive work environment that fosters teamwork, accountability, and continuous improvement.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a supervisory or leadership role within a retail or service environment.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience with point-of-sale (POS) systems.
• Demonstrated ability to lead diverse teams and manage conflict effectively.
• Knowledge of labor laws and compliance requirements relevant to hourly employees.
• Previous experience in a multi-unit or high-volume retail setting.

Responsibilities:

• Supervise and coordinate the activities of hourly employees during assigned shifts to ensure smooth and efficient operations.
• Monitor employee performance, provide coaching and feedback, and conduct training to enhance team capabilities.
• Manage scheduling, attendance, and labor costs to align with business needs and budget constraints.
• Address customer inquiries and resolve complaints promptly to maintain high levels of customer satisfaction.
• Ensure compliance with company policies, safety regulations, and quality standards throughout the shift.
• Assist in inventory management, merchandising, and maintaining a clean and organized work environment.
• Collaborate with senior management to meet sales targets and implement promotional initiatives.

Skills:

The Hourly Manager utilizes strong leadership and communication skills daily to motivate and guide hourly employees, ensuring clear understanding of expectations and responsibilities. Organizational skills are essential for managing schedules, labor costs, and operational tasks efficiently, while problem-solving abilities help address customer issues and employee concerns promptly. Proficiency with technology, such as POS systems and scheduling software, supports accurate tracking of sales and workforce management. The ability to analyze performance metrics enables the manager to make informed decisions that drive team productivity and business success. Additionally, interpersonal skills foster a positive work environment that encourages collaboration and continuous improvement among staff.