Casino Hospitality Host - (Harrah's Laughlin)

Hospitality Host Harrah's Laughlin Beach Resort

The Hospitality Host is responsible for managing all aspects of the guest journey while on property, ensuring an exceptional and personalized experience from arrival through departure. This role partners seamlessly with Account Executives, Sales Executives, and Flight Sales Executives to coordinate pre- and post-trip planning.

Hospitality Hosts are dedicated to delighting guests by exceeding expectations through gracious, enthusiastic, and authentic service. This role focuses on building strong guest relationships, fostering loyalty, and delivering memorable experiences for guests not assigned to Executive Casino Hosts.

How You Will Create the Extraordinary

Greet guests throughout the casino and actively participate in social events and special promotions

Build and maintain strong relationships with guests to inspire loyalty and repeat visits

Anticipate guest needs and coordinate event reservations, transportation, and accommodations

Collaborate closely with Account Executive, Sales Executive, and Flight Sales Executive teams to ensure seamless guest experiences

Use sound judgment in accordance with established comp and expense guidelines

Handle guest concerns and difficult situations with professionalism, calmness, and discretion

Proactively identify service gaps and take immediate action to resolve issues

Continuously seek opportunities to improve service delivery and operational efficiency

Communicate programs and services effectively to internal partners and stakeholders

Stay informed on all property events, promotions, and market activities

Track performance of existing services and support new initiatives

Fully comply with company policies, procedures, Code of Commitment, and regulatory requirements

What You Will Need

Must be 21 years of age or older

Proficient in English (written and verbal)

Proficient with iOS devices

Strong interpersonal and relationship-building skills

Ability to inspire confidence and demonstrate authenticity in guest and team interactions

Strong decision-making skills, particularly related to guest service and comp distribution

Flexible availability, including nights, weekends, and holidays

Gaming License required

Alcohol Awareness Card required

Physical & Mental Demands

Ability to lift up to 30 lbs. and push or pull up to 50 lbs.

Ability to multitask in a fast-paced, high-energy environment

Ability to grasp, hold, reach, bend, and use a step stool

Strong hand-eye coordination

Visual range must include both near and far distances

Auditory awareness within the immediate environment

Ability to climb stairs and move quickly throughout the property

Mobility to walk and stand for extended periods during shifts

Be Part of Something Legendary

If you're passionate about delivering exceptional guest service, building meaningful relationships, and creating unforgettable experiences, we invite you to join Harrah's & Tropicana Laughlin. Become part of a team where service excellence and hospitality truly come to life.

Job Info

• Job Identification 84758
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations Harrah's Laughlin (On-site)