Learning Program Manager

Position Title: Global Learning Program Manager Position Type: Regular Hiring Range: $70,600 - $84,700 annual; compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay Frequency: Annual POSITION PURPOSE The Global Learning Program Manager is part of the Global Engagement team who lead global programs and strategy, and promote global diversity and intercultural learning for the University. Key programs and responsibilities in Global Engagement include international students and scholars, education abroad, international partnerships and strategic initiatives, University-sponsored international travel approval for the University, and campus programming that supports global diversity and intercultural learning. The Global Learning Program Manager is part of a small dynamic team that includes the Director and Assistant Director of Global Learning, and part of the larger team in Global Engagement that leads programs and initiatives for students, faculty and staff that enhances global perspectives and global learning at the University. Global Learning in Global Engagement is the central hub for SCU student experiences abroad and a key department with responsibility for executing the goals of SCU’s strategic plan, Our programs provide students with global learning outcomes that exemplify an SCU Impact 2030 Priority One: Reach on a Global Scale. Global Learning Programs in Global Engagement include: Study Abroad Summer Study Abroad Global Internships Fulbright UK Summer Institutes Global Explorations Faculty-Led Undergraduate Research Abroad Global Engagement Discovery Fellowships Exchange and Visiting International Students SCU’s Global Engagement is committed to work/life balance and building a globally inclusive community. If you are hired, this is what Santa Clara University will offer you with a few of our benefit highlights: 15 days vacation accrued in year 1 of employment, and 20 days accrued vacation after 3 years; 14 holidays, 4 personal days accrued each year, all fully paid Option for a flexible work arrangement Paid Family Leave Insurance. Staff eligible after earning at least $3,000 and have paid into CA State Disability in the last 18 months Retirement contribution of 10% base salary and auto 5% employee contribution (which can be opted out or adjusted) for employees to make additional retirement contributions Tuition remission for 100% of tuition for employees after 1 year and for dependents after 3 years. Commuter benefits for public transit FSA up to $340/month Dependent care FSA up to $7,500/year Free access to campus fitness center and pool Free library access, including free online access NYT, Wallstreet Journal, San Jose Mercury News, Chronicle of Higher Education University-sponsored health and wellness workshops and events, such as chair massages on campus (reasonable additional fee), mindfulness and meditation, reiki sound meditation, personal finance workshops and 1:1 financial consulting, nutrition workshops, etc. And of course, medical, dental, vision, LTD, Life and healthcare FSA benefits Detailed information on SCU’s excellent benefits is available here: ESSENTIAL DUTIES AND RESPONSIBILITIES Overseeing Advising Framework (40%) Demonstrates understanding of all undergraduate major/minor/Core requirements, Global Learning program courses for all approved programs (approximately 60 academic year and 30 summer programs) and advises students on course planning, integration and selection. Provides advising to diverse student and campus populations, including targeted group advising, supervision of peer-advising, and individual advising appointments. Advises prospective, current and returned participants and their families in areas such as University policy, programs, health and safety, financing, course planning and curriculum requirements Stays current with changes in University policies, Global Learning program portfolio, scholarship opportunities and undergraduate degree programs Maintains awareness of health, safety, risk management issues in education abroad Develops advising materials and resources, including writing and designing content for the Global Learning Advising Module in Camino. Identifies new opportunities to improve upon the existing advising program based on best practices Serves as primary lead responding to the View email address on click.appcast.io inbox Program Management (50%) Work as part of a team by assuming primary or secondary responsibility for one or more specific programs managed by the Global Learning Team Peer Advisor Program Management and Supervision: In collaboration with the Director of Global Learning, provides day-to-day management of the Peer Advisor Program, including hiring, training and supervision of six Peer Advisors. Manages Peer Advisor schedules and advising appointment schedules. Develops training curriculum, e.g., videos, quizzes for Peer Advisor Program Outreach/Advising/Application Program Management Plans and manages the annual Global Opportunities Expo fair; Coordinates event logistics and partners with vendors, campus collaborators, and Global Learning program student alumni to support successful programming. Actively participates in Global Learning application review and selection process Creates and manages promotional materials, newsletters, social media content, and digital campaigns that reflect SCU’s values of diversity and cura personalis. Writes/Manages/Sends weekly newsletter sent to all prospective/interested students Writes/Manages/Sends parent/family newsletter for all interested parents/families May engage in social media communications (YouTube channel, Facebook, Twitter, Instagram, etc.) Pre-departure Orientation Program Management Responsible for organization of pre-departure orientation programming that is mandatory for all students participating in Global Learning programs including: health and safety, verification of mandatory pre-departure forms; organization of on-line and in-person mandatory sessions; student communication including reminders and make-up sessions Evaluation/Re-entry/Returning Student Program Management Manages reentry programming for all students after return to campus from Global Learning programs including focus on academic and career integration Manages the dissemination and collection of the mandatory Global Learning programs evaluation and SCU Global Learning assessment components, including communication to students who do not submit by the deadline Tracks programming attendance and participation outcomes to guide strategic improvements and ensure inclusive outreach. Analyzes student participation data, assessment results, and trends in Global Learning to guide improvements and emphasize the ability to use data to measure program outcomes. Conducts site visits to programs abroad and/or participates in education abroad meetings focused on best practices, e.g., The Forum, normally once annually Cross-Departmental Communications and Collaboration (10%) Collaborates with academic departments, student organizations, Drahmann Center, Residential Learning, LEAD, Honors, Athletics, RLCs, International Students and Scholars, Young Scholars Program, Transfer Student Welcome. Leads or participates in programming, working groups or designated committees that promote Global Engagement to faculty, staff and students across campus. Arranges student participation and may represent Global Learning to support campus-wide events such as, Family Weekend, Preview Days, Orientation, and Welcome Weekend Responsible for marketing the Peer Advising program to students and other constituencies Supports Director and Assistant Director in generating content for the website Updates content provided by Director/Assistant Director in Terra Dotta. Recommend design and format updates to improve user experience with Terra Dotta with an understanding of data integrity necessary for staff. Leads or actively participates in programs or initiatives within Global Engagement that contribute broadly to the internationalization of the campus and collaborates with colleagues within Global Engagement and other departments to achieve effective outcomes for events and initiatives General Expectations for Global Engagement Knowledgeable about intercultural/global learning Builds relationships across campus to further Global Engagement’s institution-wide responsibility for campus internationalization Excellent cross-cultural, written and oral communication skills and ability to communicate effectively with students, parents, faculty, staff, overseas universities and organizations Leads/actively participates in programs or initiatives within Global Engagement that contribute to the internationalization of the campus Effective team player across teams and areas within Global Engagement Actively promotes and supports Global Engagement’s Mission, Vision, Values. Adheres to the highest ethical and professional standards of conduct. Demonstrates flexibility and openness to new ideas; acclimates to new situations and contingencies; assists in other areas when appropriate. Takes initiative to improve procedures, processes and services; identifies issues, problems, and opportunities for improvement. Adheres to and champions Global Engagement performance expectations Demonstrates the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community. Other duties as assigned; These duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs. PROVIDES WORK DIRECTION Not Applicable GENERAL GUIDELINES Recommends initiatives and implements changes to improve quality and services. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with customers and solicits feedback for improved services. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. Researches and develops resources that create timely and efficient workflow. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. Prepares and submits reports as requested and required. Develops and implements guidelines to support the functions of the unit. QUALIFICATIONS This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment and to promote and contribute to an inclusive and respectful workplace. Knowledge Knowledge about integrating developmental and multicultural advising for individuals and groups and learning resources services and programs Direct experience working with diverse student populations and supporting diversity and inclusion initiatives Experience facilitating orientation and information sessions Skills Excellent cross-cultural, written, oral and presentation communication skills Google suite, Excel, Word, PowerPoint, Terra Dotta and website experience desired Process management and time management skills Ability to compose and give effective presentations Ability to communicate effectively with multiple audiences and de-escalate charged situations Results oriented Sound professional judgment A team player Abilities Ability to handle confidential information appropriately according to state and federal laws, as well as campus procedures Establish and maintain cooperative working relationships within a diverse multicultural environment Interact effectively with a broad range of constituents including students, parents, faculty, on-campus staff, overseas staff and institutions Work effectively as both part of the Global Learning team and also the Global Engagement Team Execute change and follow through on activities and initiatives Maintain confidentiality and handle matters with sensitivity and tact Demonstrates a high degree of professionalism Coordinate a variety of responsibilities to accomplish assignments within set deadlines Work occasional evenings and weekends Education Bachelor’s degree required Years of Experience Required: 3-5 years of work experience or equivalent in: Student advising, or Program administration in a university or educational organization related to students Preferred: Two years working in a university setting; working with education abroad; working with other academic or co-curricular programs. PHYSICAL DEMANDS Considerable time is spent at a desk using a computer terminal May be required to travel to other buildings on the campus, including the Jesuit School of Theology in Berkeley May be required to attend conference and training sessions or meetings including domestic and international locations WORK ENVIRONMENT Typical office environment Mostly indoor office environment with windows Offices with equipment noise Offices with frequent interruptions Telecommute Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states. EEO Statement Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at Clery Notice of Availability Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at View phone number on click.appcast.io. The report includes the type of crime, venue, and number of occurrences. Americans with Disabilities Act Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at View email address on click.appcast.io or by phone at View phone number on click.appcast.io. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact View email address on click.appcast.io. #J-18808-Ljbffr