Associate Consultant / Consultant, CX Research & Survey Operations

Job Description

Job Description

About Technical Assent

Technical Assent is a federal consulting firm that helps government organizations improve services, programs, and mission outcomes through human-centered design, customer experience, research, analytics, and practical implementation support. We work with federal clients to understand customer and employee needs, measure experience, generate actionable insights, and help leaders make evidence-based decisions.

Technical Assent is seeking an Associate Consultant or Consultant to support customer experience, employee experience, and applied research projects for federal clients. This role is ideal for an emerging survey and research professional who can help design, configure, test, field, analyze, and report on survey-based research programs.

The successful candidate will be hands-on, detail-oriented, comfortable working with data, and able to support multiple workstreams under the direction of senior researchers, project managers, and client leads. This person will help turn research plans and survey instruments into well-executed data collection efforts, clean reporting outputs, and useful insights for clients.

This is a consulting role, so the candidate should be comfortable working directly with federal clients, managing deadlines, contributing to high-quality deliverables, and adapting to the needs of different projects.

The Associate Consultant / Consultant will support federal CX, EX, and applied research projects by performing responsibilities such as:

• Supporting survey design, question development, survey logic, respondent flow, and instrument refinement under the direction of senior team members.
• Configuring, testing, and maintaining surveys in Qualtrics and other survey or voice-of-customer platforms.
• Building and testing survey logic, skip patterns, display logic, embedded data, contact lists, email distributions, reminders, and data exports.
• Conducting survey quality assurance to verify accuracy, usability, accessibility considerations, data capture, and respondent experience.
• Monitoring survey fielding, response activity, distribution issues, and data quality during active data collection periods.
• Cleaning, organizing, and preparing survey data for analysis and reporting.
• Supporting development of quantitative analysis, descriptive statistics, response summaries, cross-tabulations, trend analysis, and open-ended response review.
• Developing tables, charts, dashboards, and reporting products using Excel, Qualtrics dashboards, Power BI, Tableau, or similar tools.
• Helping translate data into clear findings, implications, and recommendations for federal clients.
• Supporting client meetings, status updates, project documentation, and deliverable development.
• Coordinating with project managers, researchers, designers, analysts, and client stakeholders to keep work on schedule and aligned with project goals.
• Maintaining documentation for survey instruments, data files, codebooks, dashboards, reporting assumptions, and quality control steps.
• Contributing to a collaborative consulting environment focused on quality, responsiveness, and practical client value.

• Bachelor's degree in social science, psychology, sociology, public policy, business, statistics, human-centered design, communications, data analytics, or a related field; other relevant disciplines may be considered.
• At least 2 years of experience supporting survey research, customer research, employee research, market research, program evaluation, customer experience, user research, or related applied research work.
• Hands-on experience configuring surveys in Qualtrics.
• Experience supporting survey design, testing, distribution, fielding, reporting, or data analysis.
• Proficiency with Microsoft Excel for data review, cleaning, analysis, tables, charts, or reporting.
• Experience creating or supporting dashboards and visual reporting using Qualtrics dashboards, Power BI, Tableau, or similar tools.
• Understanding of survey research concepts such as sampling, response rates, question wording, skip logic, survey bias, data quality, and respondent experience.
• Strong attention to detail and ability to identify errors in survey logic, data exports, charts, reports, and client-facing materials.
• Strong written and verbal communication skills.
• Ability to work directly with clients in a professional consulting environment.
• Ability to manage multiple tasks, deadlines, and deliverables with guidance from senior team members.
• U.S. citizenship.
• Ability to obtain and maintain a public trust clearance or security clearance, if required.

• Experience supporting federal government consulting projects.
• Experience with customer experience, employee experience, voice-of-customer, or public-sector research programs.
• Experience with Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, or other survey or VOC platforms.
• Experience using Power BI or Tableau to create dashboards or recurring reports.
• Experience reviewing or coding open-ended survey responses.
• Familiarity with Section 508 accessibility, privacy requirements, data protection practices, or FedRAMP environments.
• Familiarity with SPSS, R, Python, SQL, or other statistical/data tools.
• Familiarity with OMB/PRA requirements or federal survey clearance processes.
• Experience preparing codebooks, data files, data dictionaries, or analysis-ready datasets.

A strong candidate for this role is someone who:

• Enjoys building and testing surveys, working with data, and producing polished client-ready outputs.
• Can follow direction while also independently identifying issues, asking good questions, and improving the quality of the work.
• Is comfortable moving between survey platforms, spreadsheets, dashboards, reports, and client communications.
• Understands that small details in survey logic, data exports, and reporting can have a major impact on research quality.
• Wants to grow into a stronger applied researcher, analyst, or customer experience consultant.

This role may be remote or hybrid, depending on project and company needs. Limited travel may be required, typically less than 10%.

The expected salary range for this role is $70,000 to $100,000, depending on experience, qualifications, location, and level.

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client. Your team will work IN and ON the client's core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence , Grounded in Understanding, and Focused on Impact .

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture. You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client's mission. The team will work with users, prototype, develop, and deliver new capabilities. We hold ourselves accountable to impacting outcomes.

Additional Information:
Come as you are - Technical Assent is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Hiring decisions are based solely on merit, qualifications, and business needs. We offer a highly competitive benefits package to all full-time employees that includes:

• Flexible PTO
• Healthcare coverage (medical, dental, vision)
• FSA and HSA
• Short and long-term disability
• 401(k) with employer contributions, training and wellness allowances, and commuter benefits.