PC LAN Technician - Onsite

Job Summary (PC LAN Technician I – Device Refresh Project, Maricopa County) Participate in the deployment, setup, configuration, and quality assurance of laptops, desktops, monitors, and peripherals as part of the County’s Desktop Refresh Project (DRP). Distribute, track, and configure devices across 30+ County departments in a scheduled manner. Interact with end-users and department liaisons for device delivery, setup, and troubleshooting. Update and maintain ServiceNow Asset Management (SNAM) portal with asset details and corrections. Support project documentation, status reporting, estimates, timelines, and end-user documentation. Work with logistics for device movement, scheduling, and inventory management. Perform imaging/reimaging of devices, install applications (locally and via Microsoft SCCM), and complete break-fix and quality assurance checks. Conduct asset management tasks including product inventories, data updates, and processing device recycling requests. Serve as a point of contact for vendor service calls and coordinate service as needed. Diagnose and resolve technical issues related to hardware, software, network access, and telecommunications. Maintain accurate records, track assets, and alert management to recurring technical problems. Utilize Active Directory for user and device management (add, move, change objects within containers). Collaborate with full-time Service Desk and project stakeholders to ensure smooth project execution. Manage multiple tasks and priorities while maintaining a positive, customer-focused attitude. Ensure compliance with security, audit, and inventory process controls. Required to have a high school diploma and experience with Windows 10/11, asset management, and enterprise service desk ticketing systems. Must be punctual, self-motivated, and able to communicate technical concepts in simple terms to end-users. #J-18808-Ljbffr S R International Inc