Director of Operations

Job Description

Job Description

Director of Operations - East Region (PA, WV, MD)

Location: Hybrid, must be local to the market (no relocation)

Reports To: VP, OpCo Operations

Position Type: Full-Time Exempt

Auto Allowance: $600/Bi-weekly

Cell Phone Credit: $50/Bi-weekly

EDITDA Based Bonus Structure

About Us: Since 1969, Long John Silver's has been dedicated to a single mission: to create treasured moments through high-quality food and bell-ringing service. Guided by our vision to be the world’s favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values: People First, Integrity, Recognition, Accountability, Teamwork, and Excellence. 

Job Overview

To drive key initiatives and standards by leading a team of 5-6 Area Supervisors, who oversee 30-45 restaurants. Provide coaching, leadership and communication to the Supervisors to maximize sales and profits. To influence Supervisors to grow their businesses while ensuring consistency and compliance with Long John Silver’s high operating standards. To develop strong management teams by leading by example and encouraging personal development for future growth opportunities.

  Key Responsibilities

• Analyze operations by applying brand standards for Quality, Service, and Cleanliness. Ensure Area Supervisors are managing their business to meet or exceed these standards. Follow consistent visit routines and provide timely written feedback. Execute the corporate Annual Operating Plan (AOP). Recommend and drive solutions to underperforming restaurants. Offer P&L reviews when touring with Area Supervisors and leave written recommendations. Partner with Regional Training Managers and Marketing teams to lead and support all aspects of new store openings. Identify sales-building opportunities within the territories. Coach Supervisors on systems/tools related to operational excellence. Drive store level profitability.
• Implement and monitor operational, marketing, and brand system initiatives. Provide feedback to training team, ensure execution of core HR/People Development and training processes. Ensure company approved training system is in place and properly utilized. Partner with Regional Training Team to maintain and monitor training restaurants, assist and support backfill restaurant training. Improve Quality with a focus on People, Equipment, and Procedures and drive service through fast, accurate, and friendly team members.
• Develop efficient and effective communication network with Area Supervisors; communicate marketing initiatives; align Supervisors on operating standards. Communicate and train new operations priorities and programs. Conduct weekly meetings as needed. 
• Drive action plans to turn around restaurants that underperform on the Standards Excellence Review Audits. Conduct audits to determine compliance and assess restaurant needs. 
• Monitor and meet/exceed G&A budgets; provide development opportunities for restaurant team members; provide feedback and annual performance reviews; provide feedback and information to the leadership team.
• Must be willing to travel to assigned areas 75%.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Core Values

• People First: We prioritize our people, both our crew members and our guests—by fostering a supportive environment where everyone is valued, respected, and empowered.
• Integrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.
• Recognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.
• Accountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.
• Teamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.
• Excellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

  Education & Experience  

• High school diploma or equivalent required. Four (4) year college degree strongly preferred.
• Minimum 5-7 years corporate restaurant operations experience with a minimum of 5 years Above Restaurant leadership experience.
• Serv-Safe certification required; must be able/willing to obtain if not already certified
• Demonstrated ability to lead; understand and analyze financial statements.

Physical Requirements & Travel

• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• Frequently required to handle, feel and reach with hands and arms.
• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
• Ability to meet deadlines and adapt to changing priorities.
• Extensive travel required, expected to spend up to 75% of time in restaurants.

Our guests enjoy a treasured experience, why shouldn’t you? That’s why we are proud to offer:

• Competitive salary + bonus potential
• 401(k) plan with 100% vesting
• Company 401(k) matching contributions (100% of first 3% contribution matched, then 50% if you contribute 4%-5%)
• Employee Assistance Program (EAP)
• Tuition assistance
• Medical, prescription, dental & vision insurance, HSA available
• Paid Time Off (PTO) & paid holidays
• Life insurance
• Short and long-term disability insurance

EEO & ADA Statement

Long John Silver’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Long John Silver’s will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so creates an undue hardship to the business. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.