Quality Assurance Manager

As the Quality Assurance Manager, you will act as a liaison between Operations, Process Engineering, Technical, and Customer facing teams (Account Manager and Optima team) in quality related inquiries and investigations. You will work onsite in Cleveland, OH and report to the Plant Manager. PPG offers excellent Medical, Dental, & Vision Benefits; matching 401k + retirement savings; and Paid Vacation, Holiday pay. Main Responsibilities: Maintain and improve existing Quality Management System (QMS) and certificates and ensure QMS requirements are reflected and implemented in the product realization process. Ensure customer specific requirements (CSRs and Supplier Quality Manual requirements) are integrated into the QMS and consistently met Ensure consistent measurement and reporting of site quality performance within the organization Lead internal and external quality incident investigations (off spec situations, customer complaints, SCAR) and related communication in a timely and effective manner, ensure defined corrective actions are effectively implemented and problem resolution is done in a systemic way. Drive data driven site quality improvement programs to improve yield/productivity cost of non-conformance and customer complaints performance. Facilitate/lead in-house customer and supplier visits. Support and troubleshoot data systems including SAP, LIMS, and ETQ Reliance Owner of the site internal audit program (planning and execution) and the site document control system Collaborate with technical, Optima and R&D teams to drive quality improvement in first right capability. Gate keeper in site level quality MOC, and New Product Launches Provide quality, training, leadership and coaching for the site and promote quality culture Qualifications: Bachelor's degree or higher in Engineering or related field 5+ years of quality management experience, preferred in automotive industry 3+ years of people management or supervisory experience Certified Lead Auditor (IATF; VDA preferred) Six Sigma Green Belt certification Proficiency in English (written and verbal) Demonstrated knowledge of automotive core tools (FMEA, SPC, CP, APQP) The pay range for this position is $140,000 to $160,000 annually. #LI-Onsite About us: PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @PPG on X. The PPG Way 2030 We are customer champions Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. We act with purpose and speed Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value. We are excellent operators Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers. We compete to win Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. We are PPG proud Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email View email address on click.appcast.io. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. PPG is the world’s leading coatings company, serving more industries than any of our competitors. From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify valued assets. As part of our team, you’ll have access to world-class customers, industry experts, the best and brightest colleagues, and leading-edge technology.