Howw Manufacturing Shipping Department Lead

Job Description

Job Description

Here's the full revised posting:

Shipping Department Lead
Confluent Holdings • Warehouse, Logistics & Purchasing • Full-Time • On-Site • Exempt

Every order we ship is the last thing a customer sees from us - and you'll make sure it gets there complete, accurate, and on time. As our Shipping Department Lead, you'll run the shipping and receiving operation from the office: scheduling trucks, coordinating closely with carriers like UPS and FedEx, and keeping the whole operation organized and accountable.

About the Role

The Shipping Department Lead supervises all shipping, receiving, warehousing, and material-handling operations at a Confluent Holdings operating company. You'll lead a team of dock personnel and forklift operators, schedule inbound and outbound trucks, select the most economical shipping methods that still hit the delivery date, manage carrier relationships - particularly with UPS and FedEx - resolve lost or damaged shipments, and keep shipping records and training current.

This is primarily an office-based coordination role: the large majority of your time is spent planning, scheduling, and communicating rather than working the dock directly. You'll partner closely with Customer Service, production, and purchasing, and report to the General Manager, Plant Manager, or Director of Supply Chain.

What You'll Do

• Supervise all shipping and receiving operations and dock personnel, controlling the receipt, storage, and issuance of materials and finished goods.
• Schedule inbound and outbound trucks and coordinate pickup/delivery windows with carriers.
• Serve as the primary point of contact for UPS, FedEx, and other carrier partners - managing rates, service levels, and account issues.
• Ensure orders ship promptly and accurately, and keep shipping records and documentation clean.
• Oversee receiving of materials and finished goods, warehousing, and waste processing and recycling.
• Choose the best shipment method for economy and speed, and hold carriers accountable on pickups, service, and rates.
• Trace lost or delayed shipments, audit shipments, and initiate claims for loss or damage.
• Verify received materials against packing slips and resolve discrepancies with Purchasing.
• Train forklift operators and dock staff, and maintain training and daily forklift-inspection records.
• Hire, schedule, coach, and evaluate the dock team against company standards, goals, and values; partner with HR on corrective action.
• Support inventory accuracy at the dock, including cycle counts and physical inventory.
• Enforce safety standards and safe material-handling practices, and keep a clean, organized, compliant dock and warehouse.

What You'll Bring

• High school diploma or equivalent required; Associate's degree or coursework in logistics, supply chain, or business is a plus.
• Experience in shipping and receiving operations, including front-line supervisory experience.
• Extensive knowledge of shipping procedures, carriers, and requirements - carrier account management experience (UPS/FedEx) strongly preferred.
• Proficiency with shipping, ERP, and inventory systems.
• Strong planning, organization, communication, and leadership skills, with sharp attention to detail and a knack for improving how work gets done.
• Forklift license/certification a plus, not required.
• Ability to pass a pre-employment physical examination and drug test.
• Valid driver's license preferred where the role includes deliveries.

How We Work

We're guided by our North Star - enabling people to be their best every day - and by core values we look for in every teammate:

• Do the right thing, even when the task is tough or the situation is unclear.
• Communicate clearly and respectfully - listen first, ask thoughtful questions, respond with patience.
• Stay adaptable and resourceful, finding practical solutions with creativity and care.
• Operate as one team committed to our customers.
• Hold to high standards in everything we do - no matter how big or small the task.

The Details

• Location: [To be specified]
• Schedule: Primarily office-based, on-site at the facility; minimal travel (0–5%).
• Employment Type: Full-Time, Exempt.
• Physical: Occasional lifting/carrying up to ~40 lbs and time spent in a dock environment (weather, noise, dust, material-handling equipment) as needed to support the team.

Ready to make sure every order lands right? Apply today and help us protect the customer's last impression - one on-time, accurate shipment at a time.

Confluent Holdings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.