Host

Host

Greet guests with a warm and friendly welcome

Seat guests and provide them with menus

Assist guests with any inquiries or special requests

Maintain cleanliness and organization of the host/host station

Manage waitlists and reservations

Collaborate with servers and kitchen staff to ensure smooth operations

Provide excellent customer service throughout the dining experience

Handle guest complaints or concerns in a professional manner

Assist with other guest services as needed

Key Responsibilities

• Previous experience in guest relations or customer service is preferred
• Familiarity with TOAST systems is a plus
• Strong communication skills to effectively help and communicate with guests
• Knowledge of food service industry is a plus
• Ability to handle high-pressure situations with calmness and professionalism
• Excellent phone etiquette for taking reservations or handling inquiries

Skills, Knowledge and Expertise

• Exceptional customer service skills
• Ability to have warm greeting skills
• Active listening, and effective communication
• Ability to handle various guest inquiries
• Manage wait times professionally
• Ability to ensure the needs and expectations of guests are met

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Referral program

About The Ameswell Hotel

Like the community we serve, we are inspired by art, nature, innovation, and technology. Whether it's keeping you connected or unplugged, working or unwindingour rooms, common spaces, and grounds are designed to support your work and play. Join us for something different that you cannot find anywhere else. Apply Now

Our Hiring Process

Stage 1:

Applied

Stage 2:

Review

Stage 3:

Hired

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