Spa Concierge

Spa Concierge

Wellness-driven. Hospitality-focused.

This is a seasonal position to work in the spa or at the Holiday Market

The Spa Concierge is responsible for maintaining the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk, if applicable.

Key Responsibilities:

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
• Restocks all linens in locker rooms and appropriate guest areas.
• Removes dirty laundry and collects dirty linens in guest areas and takes them to the housekeeping area or laundry pick-up.
• Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
• Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
• Escorts members/guests to changing areas in a courteous and timely manner.
• Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
• Performs laundry duties, if applicable, including washing, drying, and folding linen.
• Ensures all areas are clean and replenishes supplies as needed.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Greets each and every guest with a smile and direct eye contact. Informs facility management of any member, guest, or facility issues.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned

Qualifications:

• High School Diploma or GED
• Previous customer service experience, preferably in the hospitality industry.
• Ability to have conversations with members/guests so that information that is conveyed is understood.
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must have an eye for detail.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Ability to stand for long periods.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
• The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

Essential Function - Seldom - Occasionally - Frequently

Stationary Position-- Sitting or Standing - X

Active Position-- Walking, jogging, running - X

Use of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - X

Climb/Balance-- Stairs, ladders, ropes, equipment, beams - X

Stoop/kneel/crouch or crawl-- Position self, move - X

Talk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - X

See --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or less - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or more - X

Exposure to-- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. - X

Disclaimer

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.