Consultant

Virtual Vocations Inc

Working remotely on a full-time basis, the Consultant will partner with large government entities to provide Accela System Administration and enhancements for SaaS clients, focusing on proactive client support and technical troubleshooting. Key responsibilities Manage ticket intake and triage from customer contacts while overseeing support tickets and escalations Build and modify workflows, business rules, and automations, while creating and updating reports Provide proactive guidance on client-led testing for major releases and escalate advanced troubleshooting items as needed Required qualifications Experience implementing and supporting the Accela Civic Platform Background in IT business analysis, design, development, testing, documentation, and system administration Strong organizational and time management skills; detail-oriented and self-driven High aptitude for complex problem analysis and resolution Strong communication skills with the ability to present technical concepts clearly

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Vacancy posted 2 days ago

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