Customer Service Representative - Full Time

Job Description

Job Description

Now Hiring Customer Service Rep in New Phila! Pay: $16.00$18.00 per hour

Customer Service Representative
The Customer Service Representative serves as the primary point of contact for members and suppliers through phone, email, and other electronic communication methods. This position requires strong communication skills, attention to detail, and the ability to explain technical product information in clear, easy-to-understand terms.

Responsibilities:
Provide professional customer service and support to members and suppliers.
Solicit and process orders with the appropriate suppliers.
Monitor order status to ensure products are shipped as requested and keep members informed of any delays or updates.
Verify all order details and relevant information before submitting orders for processing.
Document, investigate, and resolve issues related to orders and shipments.
Maintain knowledge of products, industry trends, and new product offerings.
Perform additional duties as assigned by management.

Qualifications & Skills:
Strong verbal and written communication skills.
Excellent organizational and problem-solving abilities.
Ability to explain technical information clearly and professionally.

Proficiency in:
Keyboarding and data entry
Microsoft Word
Microsoft Excel
Email and scheduling software
ERP system
Standard office equipment

Benefits:
Health insurance
Life insurance
Paid time off
Profit sharing

Mancan is the only staffing company to offer our employees competitive benefits including direct deposit paycheck options, paid time off for holidays & vacations, life/health/dental insurance, career development/training, and 401(k) with company match!

Mancan Temporary Employment Staffing Agency Apply online at or in person! Applications accepted Monday through Friday from 8am-4pm. Please bring 2 forms of government ID and resume with you. Our New Philadelphia office is located in the Downtown Square at 100 South Broadway, diagonally across from the Courthouse.
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