Victim Services Advocate

Salary : $54,619.80 - $68,275.00 Annually
Location : Pflugerville Police Department, TX
Job Type: Full-Time Non-Exempt
Department: Police
Opening Date: 10/01/2026
Closing Date: 10/16/2026 11:59 PM Central


It's a great time to be in Pflugerville !

The person we seek will believe in and exhibit the City's P.F.I.R.S.T. core values: Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork.

All City of Pflugerville employees, both full-time and part-time, are able to take advantage of a generous 457 deferred compensation plan and a 100% paid employee assistance program that offers financial, legal, mental, and career coaching and much more!

Most City job postings remain open for 30 days , though some may be extended. Hiring managers typically begin contacting applicants within 1 - 30 days , but in some cases, contact may occur up to 60 days after posting.

If selected for an interview, you will be contacted directly by the hiring manager. Applicants who do not meet the minimum qualifications will usually receive a notification within 30 - 60 days .

If you have not heard back after that timeframe or have questions about your application, please contact People & Culture .

Job Summary
Under general supervision, is responsible for working a 40 hour flexible schedule per week. This includes being on call as needed. Under general supervision, provides crisis counseling, stabilization, and support services to victims/witnesses and assists with problems resulting from victimization. Assess the emotional status of victims/witnesses, determining the types of counseling and/or other resources needed and coordinate provision of services to them. Acts as translator as needed. This job requires on call time and a flexible schedule. To ensure citizens are provided with effective and efficient access to emotional and practical support to help overcome or alleviate adverse impacts on their lives caused by violent crime.

Essential Job Functions and Other Important Duties

• Provides crisis counseling, follow up, and support services to victims/witnesses and assists with problems resulting from victimization.
• Assesses the status of clients and determine the types of counseling, social service provider and other services indicated.
• Provides information to clients related to crime and/or court case. Explains legal issues, terms, and court procedures.
• Works with Spanish speaking victims/witnesses to ensure their needs are understood and met.
• Assists with Crime Victim's Compensation applications to those who qualify.
• May serve as liaison with advocacy groups, clinical and other service providers, community outreach services, and law enforcement personnel.
• Supports public events, lectures and training sessions as needed.
• Responsible for on-call status as backup to volunteers as scheduled.
• Remains accessible via personal cell phone to address job-related issues or emergencies using City applications.
• Other related duties as assigned.

Job Qualifications
Formal Education: High school diploma or equivalent.
Relatable Work Experience: Four (4) years of work experience directly related to this position.
Training, Licenses, and Certifications: Valid Class C Texas driver's license.
Preferred Qualifications: Bachelor's degree, or equivalent hours, in Social Work, Psychology, Sociology, or a related field. Bi-lingual in Spanish with the ability to read, write, and speak Spanish.

Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is define as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Knowledge, Skills, and Abilities Needed & Environmental Factors and Other Physical Requirements
Knowledge of agency functions, policies, and procedures.

Knowledge of advocacy groups, clinical and other service providers and community outreach services.

Skilled in counseling and assisting victims/witnesses. Good problem solving and decision making skills.

Skill in utilizing a personal computer, associated software programs, including Windows and Microsoft Office applications; skilled in computer equipment to include word processing, spreadsheets, databases, and a variety of software.

Ability to establish and maintain professionally effective relationships with external public/vendors, internal management and non-management employees, and City and other government officials.

Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City.

Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills.


Subject to sitting and standing to perform essential functions in an office and field environment.

Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate office equipment.

40 hours per week; rotating on-call evenings and weekends.

Frequently stressful working environment.

Occasionally strenuous physical activity, such as stooping, kneeling, bending, pushing/pulling; lifting 35 lbs., standing, sitting, walking, climbing stairs, crouching, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions. Extended periods of time seated at desk.
If you are someone interested in making a difference in the community and wish to be a part of the Pflugerville team, go to pflugervilletx.gov under Employment Opportunities and apply today!

For more details about the benefits offered to our full-time employees by the City, please visit:
Benefits Overview:

• 10 hours of vacation leave per month.
• 8 hours of sick leave per month.
• Medical insurance and benefits provided at zero premium cost to the employee.
• 50% employer dependent health benefits premium contribution.
• Dental benefits are provided at zero premium cost to the employee.
• 24 hours of paid personal holiday leave each fiscal year.
• 10 wellness hours each fiscal year.
• Retirement plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a City contribution match of 2 to 1 (14%) at retirement.
• Military leave.
• Education reimbursement assistance.

To learn more about the benefits offered by the City of Pflugerville, please visit