Maternity Care Support Representative (Hybrid Potential) (Barberton)

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry’s maternity team. Upholds the mission, vision, values, and customer service standards of CHM.

WHAT WE OFFER

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Lunch is provided DAILY.
• Professional Development
• Paid Training

ESSENTIAL JOB FUNCTIONS

• Assist member inquiries via phone and email with time sensitivity in mind.
• Respond to member inquiries within established service standards.
• Accurately document calls and updates in CHM systems.
• Examine medical bill information to ensure accuracy and completeness.
• Verify and/or update member information as needed.
• Review member concerns and provide escalation to management when necessary.
• Connect members with Nurse Navigator for quality providers.
• Demonstrate an understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process.
• Thrive in a team environment and work well with others.
• Always maintain a professional demeanor.
• Adhere to HIPAA compliance and confidentiality requirements at all times.

SKILLS & COMPETENCIES

• Soft skills: Empathy, patience, compassion, ability to de-escalate situations.
• Core strengths : Time management, attention to detail, adaptability, problem-solving, teamwork.
• Technical skills: Comfort with billing systems, CRM/EMR software, or call management systems.

EXPERIENCE REQUIREMENTS

• HS Diploma or passage of a high school equivalency exam
• Able to operate a PC, including working with information systems/applications.
• Previous experience with Microsoft Office programs
• Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
• Strong analytical, organizational, and problem-solving skills.
• Strong verbal and written communication skills along with active listening to provide exceptional customer service.
• Compensation commensurate on experience
• Prolonged periods of sitting at a desk.
• Perform other job duties as assigned by management.

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.