Resident Relocation Coordinator

Job Description

Job Description

Maloney Properties – Voted “Best Place to Work” by our employees for 11 years!

Join our hard-working motivated team! Our reputation for customer service and quality workmanship is the best in the industry.

About Us:

Established in 1981, Maloney Properties LLC is a successful real estate firm. Our services include property management, real estate development, hospitality management, sales/marketing, and construction management services. We manage more than 100 housing communities with more than 10,000 units throughout the New England area.

We attribute our success to the effective working partnerships we have created with both clients and staff. Maloney Properties has developed a unique culture and work environment that is a significant factor in our success and enables us to attract and retain the best talent and finest professionals in the industry. As a result, Maloney Properties has a high employee retention rate with an average employee tenure of more than 10 years.

We are a company with a human focus and feel passionately and genuinely that our employees are our greatest asset. We are dedicated to teamwork, staff development and training. We have created a community within our company; we set clear goals and work together to achieve them. Maloney Properties is an Equal Opportunity Employer.

At Maloney Contracting Services, we take pride in delivering high-quality construction solutions while fostering a collaborative and supportive work environment. We are seeking professionals who are passionate about construction, committed to excellence, and driven to exceed client expectations.

Your Responsibilities:

Maloney Contracting Services is seeking a Resident Relocation Coordinator to serve as the primary liaison between residents, property management, and construction teams during comprehensive building renovations in Boston. This role ensures minimal disruption to residents' daily lives by managing communication, coordinating schedules, and promptly addressing tenant concerns. This Coordinator will work for the duration of the renovation project at our site in the South End/Lower Roxbury. The position will last approximately 10-12 months. The duties and responsibilities will include:

Resident Liaison & Communication:

• Issuing clear notices regarding construction timelines, utility shut-offs, and noise advisories.
• Hosting town halls or information sessions to explain the renovation process and answer resident questions.
• Maintaining a visible presence on-site to address immediate resident inquiries and feedback.

Logistics & Relocation Management:

• Managing the logistics of temporary resident relocation to hospitality suites or off-site housing.
• Providing hands-on coordination for elderly or disabled residents who need help packing or preparing their units.
• Coordinating with contractors to secure entry permissions and schedule in-unit renovation work blocks.

Resident Relations & Quality Control:

• Resolving resident complaints regarding construction dust, noise, property damage, or crew behavior.
• Logging all resident issues and following up to ensure contractors resolve them satisfactorily.
• Conducting pre- and post-renovation walkthroughs with residents to document unit conditions.

The work hours are Monday-Friday 8:00-4:30.

Your Qualifications:

The selected candidate will balance strong project management skills with high empathy and conflict-resolution abilities. Excellent time management skills to handle moving schedules for dozens of households simultaneously will also be key to success in this role.

• 2+ years in affordable housing, property management, or community outreach, ideally during a renovation or relocation project, is required.

• Proven ability to handle stressful situations and calm frustrated or anxious individuals is required.

• Bilingual Spanish/English is preferred.

Compensation & Benefits:

We offer highly competitive pay and a comprehensive benefits package including great health benefits, 13 paid holidays, vacation time, 401k match, life and disability insurance, employee assistance program, an extra paid day off during your birthday month, and more! You will love our family-friendly workplace and healthy work-life balance at Maloney.

Pay Range: $35-40/hour depending on previous experience.