Software Project Coordinator - Operational Responsibilities

Responsibilities Coordinate software implementation projects from kickoff through go-live and handoff to operations Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations Organize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning Track project milestones, dependencies, risks, and issues; escalte appropriately Coordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors Prepare project status reports, financial summaries, and executive dashboards Manage project documentation including requirements, specifications, test plans, and training materials Support change order processing and scope management Coordinate equipment procurement, software licensing, and third-party services Build and maintain project budgets tracking all costs (labor, software, hardware, travel, services) Monitor project financials daily/weekly; generate variance reports and forecast to completion Track invoices, purchase orders, and expense reports Coordinate billing milestone achievement and customer invoicing Calculate project profitability metrics and ROI Support contract reviews and pricing analysis Coordinate data migration activities (item masters, locations, inventory, historical data) Schedule and support testing phases: functional, integration, performance, UAT Organize training sessions for client operations and IT teams Coordinate go-live activities including cutover planning, hypercare support, and stabilization Track post-implementation performance against contracted SLAs and design specifications Monitor production systems for performance, availability, and operational issues across client base Conduct regular operational health checks and system performance reviews Track and analyze daily operational metrics: throughput, accuracy, system uptime, error rates Coordinate resolution of operational issues working with support teams, clients, and vendors Escalate critical issues following defined procedures and SLAs Build and maintain strong relationships with client operations teams and key stakeholders Conduct weekly/monthly operational review meetings with assigned clients Address client concerns, requests, and escalations in a timely professional manner Gather client feedback and identify opportunities for service improvement Monitor system performance dashboards and operational metrics in real-time Identify trends, anomalies, and degradation in system performance Track and report on SLA compliance (uptime, response time, transaction volume) Support capacity planning and scaling activities as client volumes grow Coordinate preventive maintenance windows and system upgrades Triage and categorize incoming operational issues (severity 1-4) Coordinate incident response for critical production issues (severity 1/2) Communicate status updates to clients during incident resolution Track issue trends and drive continuous improvement initiatives Generate daily/weekly/monthly operational reports for clients and internal stakeholders Prepare quarterly business reviews (QBRs) for assigned clients Requirements Bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or related field 3-5 years of combined experience in project coordination and operational support roles Experience with software systems in warehouse, distribution, or logistics environments Demonstrated ability to manage both project work and ongoing operational responsibilities Experience supporting production systems and handling critical incidents Strong track record of client relationship management #J-18808-Ljbffr Jobtailor