Representative, Customer Service

Responsibilities Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues. Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness. Generate and manage service orders, providing customers with updates on service requests. Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail. Handle routine cash drawer management and balance transactions at the end of each day. Perform other responsibilities as requested by leadership to support overall team objectives. Qualifications High school diploma or equivalent required. 3+ years of experience in a call center or high-volume customer service environment. Bilingual in English/Spanish required. Ability to manage a large volume of calls with professionalism, patience, and efficiency. Strong communication skills, both verbal and written, to interact effectively with a diverse customer base. Previous cash handling experience is a plus. Empathy, problem‑solving skills, and a positive attitude to help create an exceptional customer service experience. Valid state driver's license. Schedule 8 am – 5 pm PST, subject to change based on business needs. Benefits Collaborative environment with a genuine flexible working policy. 401(k) plan with matching. Share purchase/match plan. Leadership Development Program. Volunteer paid days off. Employee Assistance Program. Achievement fund. Free parking. Variety of Health & Wellness programs. Discount and Perks program. Equal Opportunity Employer We are an equal‑opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation of all employees in a safe, healthy, and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities. #J-18808-Ljbffr Liberty